Lovely Hopson

Postal Clerk – Job Description

• Provide front-line customer service at the retail counter, assisting with mail and package processing
• Weigh parcels, determine correct postage, and handle domestic and international shipments
• Sell stamps, shipping supplies, money orders, and other postal products
• Operate USPS systems and point-of-sale equipment for accurate transaction processing
• Educate customers on USPS services, tracking options, and mailing procedures
• Sort incoming/outgoing mail and packages for accurate distribution
• Assist with PO box assignments, change-of-address requests, and package pickups
• Maintain lobby cleanliness, arrange product displays, and stock inventory
• Ensure all postal safety and privacy policies are followed

Customer Retention Agent – Job Description

• Handled incoming calls and outreach to resolve customer concerns and improve satisfaction
• Listened actively and empathized with customer frustrations to identify root issues
• Provided tailored solutions, service adjustments, or escalations to ensure customer loyalty
• Maintained detailed records of interactions using CRM tools or internal tracking systems
• Met and exceeded retention performance metrics, including call resolution and customer satisfaction scores
• Collaborated with internal teams to coordinate solutions for billing, service, or product issues
• Built rapport and trust to reduce churn and promote long-term relationships

(Note: If you worked in a retention capacity at USPS or another company, I can tailor this further)

General Clerk – Job Description

• Performed clerical duties including data entry, filing, and document organization
• Prepared routine correspondence, memos, schedules, and reports for supervisor review
• Maintained and updated internal records such as work schedules, timecards, and logs
• Handled incoming mail, distributed documents, and maintained filing systems
• Used basic office equipment such as printers, fax machines, and computer systems
• Responded to internal and external inquiries with professionalism and attention to detail
• Assisted in maintaining compliance with agency or department procedures and deadlines

• Supervised daily restaurant operations to ensure high standards of customer service, cleanliness, and food safety
  Managed a team of crew members by scheduling shifts, assigning duties, and providing hands-on training and coaching
  Ensured compliance with company policies, labor laws, and health/safety regulations
  Handled customer complaints and concerns promptly, resolving issues to maintain satisfaction and loyalty
  Oversaw inventory control and supply ordering to maintain optimal stock levels and reduce waste
  Conducted cash handling, daily deposits, and financial reporting to meet company audit standards
  Led by example in maintaining a positive and productive work environment
  Trained new hires and promoted employee growth through skill development and mentorship
  Assisted in hiring, performance evaluations, and disciplinary processes as needed
  Achieved or exceeded sales and labor targets by optimizing operations and team performance