LovelyRASHEEDA MUHAMMAD
Chicago,IL
Summary
Experienced professional operations manager skilled in overseeing all shifts and maintaining exceptional service standards. Proficient in coordinating tasks and effectively managing staff to maximize performance and ensure smooth operations. Experienced in scheduling PTO and timecard management. Recognized for strong team management skills and adaptability, consistently delivering reliable results in dynamic environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Resources Navigator/Housing Program Specialist
211 Metro Chicago - United Way
Chicago, IL
03.2025 - Current
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Increased customer satisfaction by addressing and resolving complaints promptly.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to handle requests and questions properly.
- Greeted customers warmly to set the tone of customer experience and provide a welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Provided valuable input resulting in new opportunities for growth and development.
- Reviewed documentation and input data into the computer system to complete the eligibility process.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
Family Services Manager/ South Region Manager
Ronald McDonald House Charities
Chicago, IL
07.2023 - 06.2025
- Check Families in and out of the house using the family registry system
- Make key cards for families using the Ving system
- Set up breakfast bar
- Do rounds of the facility
- Relieve Security Officers for their break/lunch
- Watch CCTV
- Process referrals and reservations
- Light housekeeping
- Accept and log donations
- Help all guest with all questions and requests
- Other duties as assigned
- Created employees schedules
- Created and handle schedules PTO and Time cards
- Rewrote Security plans and Trained Security officers and created daily logs and other documents.
Senior Operations Coordinator
IMAN
Chicago, IL
11.2016 - 08.2023
- Provided direction and guidance to internal teams in order to achieve targets
- Developed and implemented daily operations plans such as employee assignments and promotional strategies
- Oversaw day-to-day operations of large teams across several sites
- Collaborated with area managers to evaluate needs and optimize operational plans
- Evaluated upcoming program plans to forecast expected resource needs
- Implemented troubleshooting, root cause analysis and issue resolution
Assistant Manager
Masjid Al Kaaba Food Pantry
Chicago, IL
06.2012 - 06.2016
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency
- Monitored security and handled incidents calmly
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Customer Service Representative
Alta-Staffing Aetna Better Health
Chicago, IL
01.2015 - 10.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handling time and productivity
Desk Clerk/ Security
Thresholds
Chicago, IL
04.2010 - 04.2014
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Enforced building rules with staff, guests and outside professionals
- Supported staff with clerical assistance for diverse daily routines and special actions
- Maintained clean, tidy and sanitized common areas for personnel and guests
- Recorded significant occurrences in daily log with professionalism and critical details
- Managed multiple projects simultaneously using organizational and analytical skills
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
- Assist our homeless population with transitioning into the transition homes
- Case management along with mental Health support
Armed Security Officer
American Security
Chicago Heights, IL
03.2009 - 03.2010
- Responded quickly to incidents and assessed active situations for security concerns
- Checked personnel ID badges and issued temporary credentials to visitors
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Reduced vandalism and criminal activity by keeping a close eye on premises through personal checks and CCTV monitoring
Armed Security Officer
A And R Security
Blue Island, IL
01.2008 - 02.2009
- Responded quickly to incidents and assessed active situations for security concerns
- Checked personnel ID badges and issued temporary credentials to visitors
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Reduced vandalism and criminal activity by keeping a close eye on premises through personal checks and CCTV monitoring
Armed Security Officer
PART Security
Blue Island, IL
02.2006 - 01.2008
- Responded quickly to incidents and assessed active situations for security concerns
- Checked personnel ID badges and issued temporary credentials to visitors
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Reduced vandalism and criminal activity by keeping a close eye on premises through personal checks and CCTV monitoring
C.N.A Dietary Aide Activities Director
Sunrise Senior Living
Chicago, IL
11.2005 - 05.2006
- Served meals to residents in accordance with established schedules and dietary procedures
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher
- Maintained strict levels of cleanliness for tables, floors and prep areas
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area
- Led educational presentations for senior groups on topics of nutrition and wellness
- Educated clients about long-term health benefits of balanced diets and exercise programs
- Assist with all daily living activities- shaving, bathing, dressing, lifting, etc
CNA Dietary Aide Activities Director
Plymouth Place Senior Living
La Grange, IL
10.2004 - 11.2005
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Help serve meals according to dietary plan
- Educated individuals on nutritional foods and good exercise habits
Cashier/ Pastry Counter Manager
Tresure Island
Chicago, IL
09.2001 - 06.2003
- Operated cash register to accurately complete customer financial transactions
- Organized sale events and created eye-catching product displays to attract customers to pastry counter
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events
- Baked, packed and labeled all baked goods
- Assisted customers at pastry counter
Youth Leader
Southwest Youth Collaborative
Chicago, IL
06.2000 - 09.2000
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members
- Engaged youth by following, implementing and assisting in creating lesson plans
- Organized group activities and outings for youth and led weekly Bible study meetings
- Maintained good relationships with parents through regular communication and active participation in planned activities
Data Entry Clerk / Housekeeping
ADA S Mckinley
Chicago, IL
06.1999 - 09.1999
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Sorted documents and maintained organized filing process
- Light housekeeping duties as assigned
Assistant
53rd St Food Pantry
Chicago, IL
03.1998 - 09.1998
- Greeted guests in with friendliness and professionalism
- Worked closely with manager to provide effective assistance for specific aspects of business operation
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Assisted manager in all aspects of business operations
Education
No Degree - Criminal Justice
South Suburban College of Cook County
South Holland, IL01-2028
Skills
- Motivational skills
- Employee relations
- Policy enforcement
- Strong leadership
- Customer service
- People management
- Guest assistance
- Conflict resolution
- Guest relations
- Complaint handling
- Security awareness
- Assignment delegation
Certification
- Mental Health First Aide
- Phlebotomy
- C.N.A
- Pharmacy Tech
- Armed Security
- Food and Sanitation
Timeline
Resources Navigator/Housing Program Specialist
211 Metro Chicago - United Way
03.2025 - Current
Family Services Manager/ South Region Manager
Ronald McDonald House Charities
07.2023 - 06.2025
Senior Operations Coordinator
IMAN
11.2016 - 08.2023
Customer Service Representative
Alta-Staffing Aetna Better Health
01.2015 - 10.2015
Assistant Manager
Masjid Al Kaaba Food Pantry
06.2012 - 06.2016
Desk Clerk/ Security
Thresholds
04.2010 - 04.2014
Armed Security Officer
American Security
03.2009 - 03.2010
Armed Security Officer
A And R Security
01.2008 - 02.2009
Armed Security Officer
PART Security
02.2006 - 01.2008
C.N.A Dietary Aide Activities Director
Sunrise Senior Living
11.2005 - 05.2006
CNA Dietary Aide Activities Director
Plymouth Place Senior Living
10.2004 - 11.2005
Cashier/ Pastry Counter Manager
Tresure Island
09.2001 - 06.2003
Youth Leader
Southwest Youth Collaborative
06.2000 - 09.2000
Data Entry Clerk / Housekeeping
ADA S Mckinley
06.1999 - 09.1999
Assistant
53rd St Food Pantry
03.1998 - 09.1998
No Degree - Criminal Justice
South Suburban College of Cook County