LOVESON ALEZI
West Palm Beach,FL
Summary
Hardworking employee enthusiastic about learning, With over 5 years of experience in tech and sales. Always pursuing opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Store Manager
MetroPCS
04.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
AT&T
04.2021 - 03.2023
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives.
Supervisor
T-Mobile
06.2019 - 03.2021
- Customer service
- Help customers with questions regarding phones and tablets
- Perform work on customers account regarding bill, upgrade, and switching carriers
- Set personal goals and team goals for employees.
Advance Repair Agent
Best Buy Geek Squad Department
02.2017 - 05.2019
- Computer repair including hardware and software
- Phone repair including screen and battery replacement
- Reach sales quota for the month 2
- Keep record of paperwork digital paperwork for customers.
Customer Service
Teleperformance USA
09.2015 - 02.2016
- Tech support for apple via phone
- Basic trouble shooting of iPhone and apple computers
- Floor Operator, Trained new employees
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Science - Network Admin
Palm Beach State College
Lake Worth, FLComputer Network Technician certification -
Florida Career College
Skills
- Retail Inventory Management
- Outstanding communication skills
Languages
Haitian Creole
Native or Bilingual
Timeline
Store Manager
MetroPCS
04.2022 - Current
Assistant Store Manager
AT&T
04.2021 - 03.2023
Supervisor
T-Mobile
06.2019 - 03.2021
Advance Repair Agent
Best Buy Geek Squad Department
02.2017 - 05.2019
Customer Service
Teleperformance USA
09.2015 - 02.2016
Associate of Science - Network Admin
Palm Beach State College
Computer Network Technician certification -
Florida Career College