Lovette Archuleta
Farmington,NM
Summary
Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence throughout the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Drop/Count Team Member
Northern Edge Navajo Casino
03.2023 - Current
- Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.
- Demonstrated adaptability by quickly adjusting to changes in processes or procedures while maintaining high-quality results.
- Ensured accuracy in counting and recording monetary transactions for the organization''s financial integrity.
- Reduced errors in counts by implementing stringent double-checking methods and maintaining attention to detail.
- Upheld a high standard of professionalism during interactions with coworkers, supervisors, and other department personnel.
- Maintained a secure environment by following strict cash handling procedures and adhering to security protocols.
- Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
Local Office Manager
State Of Arizona Department of Economic Security
09.2015 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Program Service Evaluator
State Of Arizona Department of Economic Security
09.2013 - 09.2015
- Supported stakeholders in achieving their goals through tailored recommendations based on comprehensive evaluations.
- Boosted client satisfaction rates with thorough assessments of program effectiveness, identifying areas for enhancement.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
Service Manager
Wells Fargo Bank, N.A.
12.2011 - 02.2013
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Trained less-skilled tellers on standards, efficiency and conflict resolution for best-in-class customer service
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Education
AA Degree - Business Administration
Dine College
Tsaile, AZ12.2022
High School Diploma -
Navajo Preparatory School
Farmington, NM05.1995
Skills
- Strong Communication Skills
- Banking knowledge
- Reliability and punctuality
- Integrity and Honesty
- Team/Office Management
- Customer Service
- Business Management Principle
- Quality Standards
Certification
Dealing with Difficult Situation Training - 2015-2021
Customer Service Training - 2015-2021
Building Trust Training - 2015-2021
Levels of Management Training - 2015-2021
Google Training - 2021
Timeline
Drop/Count Team Member
Northern Edge Navajo Casino
03.2023 - Current
Local Office Manager
State Of Arizona Department of Economic Security
09.2015 - 05.2022
Program Service Evaluator
State Of Arizona Department of Economic Security
09.2013 - 09.2015
Service Manager
Wells Fargo Bank, N.A.
12.2011 - 02.2013
AA Degree - Business Administration
Dine College
High School Diploma -
Navajo Preparatory School
Dealing with Difficult Situation Training - 2015-2021
Customer Service Training - 2015-2021
Building Trust Training - 2015-2021
Levels of Management Training - 2015-2021
Google Training - 2021
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