LOWI A GEBREMEDHIN
Boston,MA
Summary
Customer service professional with 6+ years of experience in hospitality, retail, and barista roles. Skilled in providing attentive, friendly service while managing high-volume environments with efficiency and accuracy. Experienced in handling cash transactions, preparing customized orders, and creating a welcoming atmosphere that encourages customer loyalty. Recognized for strong communication, teamwork, and reliability in fast-paced, customer-focused settings.
Overview
5
5
years of professional experience
Work History
Sales Associate
ALO Yoga
05.2024 - 03.2025
- Delivered personalized styling advice while providing attentive customer service.
- Partnered with team members to achieve sales goals and uphold store standards.
- Processed cash and card transactions accurately in compliance with company policies.
- Maintained visual appeal by organizing racks and shelves to engage customers and highlight merchandise.
- Built relationships with customers to encourage repeat business.
Barista
Caffe Nero
09.2024 - 05.2025
- Maintained a clean, organized, and safe workspace to ensure productivity and efficiency.
- Welcomed customers with a friendly demeanor and promptly addressed their needs to create a positive experience.
- Supported a collaborative team culture through clear communication and cooperation with colleagues.
- Elevated customer satisfaction by preparing customized beverages tailored to individual preferences.
Student Librarian
University of Connecticut Library
01.2021 - 05.2024
- Managed and organized book inventories, ensuring accurate tracking and efficient system updates
- Assisted in maintaining a user-friendly catalog system for easy access to library resources
- Provided support to students and faculty with library inquiries and resource management.
Student Intern
Harvard Immunology Summer Program
07.2023 - 08.2023
- Attended lectures by Principal Investigators on advanced immunology topics
- Presented research on 'The Impact of Coprobacillus cateniformis on Anti-Tumor Immunity'
Student Intern
Massachusetts General Hospital
05.2023 - 08.2023
- Researched the gut microbiota's role in immune function and anti-tumor immunity
- Performed DNA/RNA extraction, gel electrophoresis, and sample processing
- Dissected mice to collect lymph nodes, tumors, and colon tissues
- Presented findings to mentors and lab members
- Managed data for case studies, including updating the lab online book after every task
Patient Care Coordinator III
Mass General Hospital
03.2025 - Current
- Maintained confidentiality by managing sensitive patient information in full compliance with HIPAA guidelines.
- Delivered exceptional service by addressing patient concerns, answering questions, and supporting a positive care experience.
- Improved patient satisfaction through efficient appointment scheduling and management of patient flow.
- Facilitated clear communication between patients and providers, ensuring timely responses to inquiries and concerns.
Education
Bachelor of General Studies -
University of Connecticut
Storrs, CT05.2024
Skills
- Data Entry & Record Management
- Microsoft Word & PowerPoint Proficiency
- Strong Multi-Tasking & Organizational Abilities
- Reliability & Punctuality
- Problem-Solving & Critical Thinking
- Goal-Oriented & Results-Driven
Websites
LANGUAGES
English Native
Amharic Native
Tigrigna Advanced
Interests
Yoga & mindfulness Nutrition & healthy living Healthcare & community service
Timeline
Patient Care Coordinator III
Mass General Hospital
03.2025 - Current
Barista
Caffe Nero
09.2024 - 05.2025
Sales Associate
ALO Yoga
05.2024 - 03.2025
Student Intern
Harvard Immunology Summer Program
07.2023 - 08.2023
Student Intern
Massachusetts General Hospital
05.2023 - 08.2023
Student Librarian
University of Connecticut Library
01.2021 - 05.2024
Bachelor of General Studies -
University of Connecticut
STRENGTHS
- Your Strength
- Highly adaptable and collaborative, with a natural ability to work effectively in team settings. Demonstrates a strong aptitude for learning new skills and concepts quickly, ensuring smooth transitions into new roles or tasks. Thrives in dynamic environments that require multitasking, problem-solving, and building strong interpersonal relationships.
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