L. Spencer McGuire
Louisville,Kentucky
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and relationships. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Flavorman
01.2022 - Current
- Reach out to potential customers via telephone, email, and in-person inquiries.
- Generate new business with marketing initiatives and strategic plans.
- Establish relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiate and close long-term agreements with new clients in assigned territory.
- Represent company and promote products at conferences and industry events.
- Develop new proposals, contracts and procedures to draw in more clients and streamline work operations.
Sales Representative
PURPLE TOAD WINERY
03.2021 - 01.2022
- Engaged, established, and maintained relationships with business owners to promote our vast catalog of sweet wines
- Created invoices for all accounts in given territory and executed in the distribution of products
- Provided tastings and educational opportunities for the public through various sponsored events
- Trained employees on the art and importance of guest relations
- Scheduled and organized events and entertainment for taproom as well as completing orders for liquor, food, beverages, etc.
- Managed customer accounts to secure customer satisfaction and repeat business.
Taproom Manager
GOODWOOD BREWERY
09.2020 - 03.2021
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Front of House Manager/Sales Representative Team Leader
Corsair Artisan Distillery
06.2016 - 06.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Provided guests with signature spirit tastings along with original cocktails designed in house
- Responsible for creating and expanding the cocktail program
- Trained and mentored new sales representatives, cocktail experts, and tour guides to ensure premium guest experience.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Bachelor of Arts - ARTS & HUMANITIES
Western Kentucky University
BOWLING GREEN, KENTUCKY05.2015
Skills
- Personable
- People first attitude
- Quick to learn
- Outgoing
- Tech and Social Media Savvy
- Strong communicator
- Public speaking
- Service Assistance
- Customer Retention
- Effective Customer Communication
- Staff Management
- Proposal Writing
- Enterprise Sales
- Verbal and Written Communication
- Account Management
Timeline
Business Development Manager
Flavorman
01.2022 - Current
Sales Representative
PURPLE TOAD WINERY
03.2021 - 01.2022
Taproom Manager
GOODWOOD BREWERY
09.2020 - 03.2021
Front of House Manager/Sales Representative Team Leader
Corsair Artisan Distillery
06.2016 - 06.2019
Bachelor of Arts - ARTS & HUMANITIES
Western Kentucky University
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