Leah Tommila
Robertsdale
Summary
Dedicated receptionist skilled in managing front desk operations and enhancing customer experiences. Proficient in record management and problem-solving, consistently delivering exceptional service and support to both patients and team members.
Overview
6
6
years of professional experience
Work History
Receptionist
Fairhope Dental Associates
Fairhope
06.2024 - Current
- Managed patient check-ins and scheduled appointments efficiently.
- Answered phone calls and addressed patient inquiries promptly.
- Maintained organized patient records using dental software systems.
- Processed patient payments and verified insurance information accurately.
- Ensured compliance with health regulations and safety protocols consistently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Prepared welcome packages for new patients.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
Front Desk/Sales Associate
Eastern Shore Hyundai
Daphne
04.2023 - 05.2024
- Assisted customers with product inquiries and recommendations.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure efficient front desk operations.
- Handled customer complaints and resolved issues promptly and professionally.
- Provided information about promotions and special offers to customers.
- Trained new staff on front desk procedures and customer service standards.
- Scheduled appointments and managed front desk calendar effectively.
- Provided assistance to customers who had difficulty using store equipment or finding items in the store.
- Greeted customers and provided excellent customer service.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted customers with product selection, payment processing, and answered questions about products or services.
- Analyzed customer feedback surveys to identify areas of improvement within the store.
- Helped guests select and purchase products, join loyalty programs and sign up for services.
- Greeted and served incoming guests to answer questions, make reservations and complete appointment check-ins.
- Assisted with training new front desk associates on proper checkout procedures.
- Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
Order processing/ Tracking/ iClaim
iGAS, USA
Tampa
05.2020 - 04.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through emails.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Associate of Applied Science -
Faulkner State Community College
Bay Minette, AL05-2012
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL05-2008
Skills
- Patient scheduling and appointment management
- Dental software proficiency
- Insurance verification and compliance
- Record management and attention to detail
- Customer relationship management
- Effective communication skills
- Conflict resolution and problem solving
- Front desk operations and customer service
- Typing speed
Timeline
Receptionist
Fairhope Dental Associates
06.2024 - Current
Front Desk/Sales Associate
Eastern Shore Hyundai
04.2023 - 05.2024
Order processing/ Tracking/ iClaim
iGAS, USA
05.2020 - 04.2023
Associate of Applied Science -
Faulkner State Community College
High School Diploma -
Fort Walton Beach High School