Luan Lam
Long Beach,CA
Summary
Dedicated and disciplined professional with a robust background in management, hospitality, and security. Currently pursuing a Bachelor of Science in Management at California State University of Long Beach, with an Associate Degree in Business Administration from Long Beach City College. Served in the U.S. Navy’s Maritime Security Force, demonstrating strong leadership, strategic planning, and effective communication skills. Proven track record of contributing to team success and organizational growth. Seeking a challenging position in a dynamic organization to leverage skills and experience for mutual growth and success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Lazy Dog Restaurant & Bar
Downey
12.2019 - 01.2023
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Maritime Enforcement Specialist
United States Navy, Boatswain's Mate
San Diego
11.2005 - 11.2013
- Maintained operational readiness through physical training, drills, and exercises.
- Trained new personnel on proper operation of small arms, boat handling techniques, search procedures.
- Intercepted suspect vessels while ensuring compliance with all applicable rules of engagement.
- Inspected deep draft vessels at sea to assess compliance with orders.
- Provided precision to carry out increasingly complex missions.
- Performed maintenance and repair work on boats, engines, navigational equipment, radios, and other related maritime equipment.
- Developed intelligence reports on illegal activities in the maritime environment based on collected data and observations.
- Analyzed weather conditions prior to embarking on missions at sea to ensure safe navigation.
Education
Bachelor of Science - Business Administration And Management
California State University - Long Beach
Long Beach, CA05-2024
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA05-2022
Skills
Management and Leadership
- Team Leadership
- Staff Training and Development
- Performance Management
- Conflict Resolution
Hospitality and Customer Service
- Customer Satisfaction
- Service Excellence
- Event Coordination
- Menu Planning
Security and Safety
- Maritime Security
- Risk Assessment
- Emergency Response
- Surveillance and Monitoring
General Skills
- Communication
- Problem-Solving
- Time Management
- Adaptability
- Attention to Detail
Affiliations
Volunteer, Wounded Heroes of America
Hawthorne, CA
Present
- Support veterans through various initiatives and programs.
- Collaborate with team members to organize events and activities.
- Provide mentorship and guidance to veterans transitioning to civilian life.
- Assist in fundraising efforts and community outreach.
Certification
- X Culture - International Business Certificate. International Business Consulting course involving theoretical training and practical experience as an international business consultant and member of global virtual team.
Accomplishments
- Deans Honors List
- Navy Achievement Medal
- Army Achievement Medal
- Good Conduct Medal
Timeline
Server
Lazy Dog Restaurant & Bar
12.2019 - 01.2023
Maritime Enforcement Specialist
United States Navy, Boatswain's Mate
11.2005 - 11.2013
Bachelor of Science - Business Administration And Management
California State University - Long Beach
Associate of Science - Business Administration
Long Beach City College
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