Summary
Overview
Work History
Education
Skills
Timeline
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Luana Thiebaut

Orlando,FL

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

4
4
years of professional experience

Work History

Hostess/Server

wine bar george
Lake Buena Vista, FL
09.2021 - 09.2024
  • Greeted guests warmly upon arrival, seating them promptly.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.

Legal Assistant

the injury firm
Fort Lauderdale, FL
04.2021 - 09.2021
  • Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
  • Maintained client confidentiality in all matters.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Compiled financial records related to specific cases.

Customer Service Representative

Chima Steakhouse
Fort Lauderdale, FL
07.2020 - 04.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Bachelor of Arts - Political Science

UCF
Orlando, FL
06-2025

Skills

  • Upselling
  • Performance Improvement
  • Positive and professional
  • Phone Etiquette
  • Strong interpersonal skills
  • Food safety understanding
  • Litigation Support
  • Office Management
  • Document Control
  • Microsoft Office

Timeline

Hostess/Server

wine bar george
09.2021 - 09.2024

Legal Assistant

the injury firm
04.2021 - 09.2021

Customer Service Representative

Chima Steakhouse
07.2020 - 04.2021

Bachelor of Arts - Political Science

UCF

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Luana Thiebaut