Luba Pikiner
Dallas,Texas
Summary
Results-driven operations and account management professional with extensive experience supporting strategic customer programs within global enterprise environments. Demonstrated expertise in leading cross-functional collaboration among sales, supply chain, and pricing teams, ensuring financial accuracy, delivery performance, and operational efficiency. Proficient in ERP systems, data analysis, and process execution, consistently recognized for ownership, reliability, and adeptness in resolving complex issues in fast-paced, high-impact roles. Committed to driving organizational success through innovative solutions and a customer-centric approach.
Overview
15
15
years of professional experience
Work History
Customer Account Specialist (CAS) / Customer Support Specialist (CSS)
Analog Devices Inc.
Dallas, Texas
08.2022 - 01.2026
- Led business operations for strategic customer accounts and distributor programs, serving as the main liaison between Sales and Supply Chain, supervised delivery timelines, and prioritized shipments while following finance-related processes.
- Drove collaboration between U.S. and Asia teams to address customer urgency, effectively preventing revenue loss and shipment delays.
- Took ownership of issue resolution as a primary escalation point, using SAP S/4HANA to correct over 4,000 soft-error orders, resolving order discrepancies and pricing-related credits, processing RMAs, tracking system errors in Excel, and maintaining financial accuracy.
- Demonstrated strong business acumen by overseeing pricing activities, prepared RFQs and aligned cross-regional teams, ensuring operational efficiency and financial accuracy for strategic customer and distributor programs.
- Leveraged Microsoft Dynamics, Vendavo, Model N, Power BI, and QlikView to analyze pricing, quotes, lead times, and internal requests, supported data-driven decisions and improved operational visibility.
- Guided new hires and peers in mastering internal systems and account procedures, fostering a cohesive and efficient workforce.
- Achieved high levels of customer satisfaction through effective decision-making and adaptability in challenging situations. Recognized for consistent reliability and proactive problem-solving that contributed to significant process improvements. Delivered impactful results by enhancing operational workflows.
Inventory Control Associate
White Cap Construction Supply
West Palm Beach, Florida
04.2021 - 08.2022
- Ensured inventory accuracy by investigating and correcting discrepancies in Oracle, initiated system updates, and maintained compliance with audit standards to safeguard revenue, preventing financial or fulfillment issues.
- Supervised high-volume, fast-moving inventory and order fulfillment using Oracle ERP, POS systems, utilized Excel, ensured accurate processing, timely completion of customer orders, reduced shrinkage, miscounts, and operational disruptions.
- Acted as a liaison between inventory operations, sales, and customers by resolving availability issues, overseeing order fulfillment, demonstrating solid business acumen, and prevented delays in order completion and transfers.
- Exhibited robust operational discipline through strict adherence to inventory control procedures and compliance standards.
Inside Sales Representative
ABC Supply Co. Inc
Burlingame, California
07.2019 - 02.2021
- Facilitated customer satisfaction and retention through direct client interactions, offering quotes, managing sales orders, and addressing service challenges.
- Streamlined communication and coordination efforts among builders, roofers, manufacturers, and vendors to enhance operational efficiency and meet client expectations.
- Operated as the primary liaison between customers and internal teams, provided tailored product and service guidance for complex and high-value projects, prevented order errors and delays, and strengthened customer trust.
- Tracked cash and credit transactions through meticulous financial reporting, contributing to improved financial accuracy and operational efficiency.
- Executed emergency material deliveries to address urgent customer requirements, while strictly following safety protocols and company guidelines.
- Implemented training sessions for new employees focused on internal systems and sales processes, ensuring a proficient and effective team.
Marketing Coordinator, µModule Power Products
Analog Devices Inc. (Formerly Linear Technology Corporation)
Milpitas, California
01.2018 - 03.2019
- Oversaw logistics meetings with cross-functional teams, focusing on the alignment of project timelines, customer deliveries, supply chain updates, and sales quotas for key accounts.
- Executed detailed planning and management of international business travel, aligning schedules with customers and distributors while addressing last-minute adjustments to enhance travel logistics.
- Owned the execution and distribution of the internal µModule newsletter, coordinated with engineering and product teams, refined technical content for clarity, ensured accuracy, and strengthened communication across global teams.
- Spearheaded generation and publication of official corporate and external website updates by collaborating with marketing, product, and engineering teams to ensure technical accuracy and consistent formatting.
- Delivered exceptional customer service to enhance client satisfaction and mitigate potential business losses.
Marketing Operations Assistant, Power Products
Analog Devices Inc. (Formerly Linear Technology Corporation)
Milpitas, California
09.2010 - 01.2018
- Actively supported the Power Products marketing team, organized crucial meetings with impactful presentation materials and collaborated with various business units to ensure product releases met strategic timelines and quality standards.
- Managed product development documentation in internal engineering database to maintain adherence to production timelines and milestones.
- Produced over 2,500 sample product kits that contributed to product launches, capturing 20+ key accounts, ensuring quality and accurate distribution while providing hands-on product experience that warranted customer product knowledge and insight.
- Developed a comprehensive 'Standard Operating Procedures and Guidelines Handbook' for the administrative staff, providing training and mentorship to new team members, enhancing operational efficiency and standardization.
Education
Bachelor of Science - Marketing
San Jose State University
San Jose, CaliforniaAssociate of Arts - Liberal Arts
Mission College
Milpitas, CA06-2016
Associate of Arts - Business Administration
Mission College
Milpitas, CA06-2016
Skills
- Data analysis ERP systems (SAP, Oracle, Dynamics) Data analytics (Power BI, QlikView) Process improvement Marketing operations Account management Stakeholder communication Microsoft Office Proficiency Cross-functional coordination Order management Problem resolution Training & mentoring Customer relationship management
Websites
LANGUAGES
English | Professional | Russian | Native / Fluent
Timeline
Customer Account Specialist (CAS) / Customer Support Specialist (CSS)
Analog Devices Inc.
08.2022 - 01.2026
Inventory Control Associate
White Cap Construction Supply
04.2021 - 08.2022
Inside Sales Representative
ABC Supply Co. Inc
07.2019 - 02.2021
Marketing Coordinator, µModule Power Products
Analog Devices Inc. (Formerly Linear Technology Corporation)
01.2018 - 03.2019
Marketing Operations Assistant, Power Products
Analog Devices Inc. (Formerly Linear Technology Corporation)
09.2010 - 01.2018
Bachelor of Science - Marketing
San Jose State University
Associate of Arts - Liberal Arts
Mission College
Associate of Arts - Business Administration
Mission College