LUCA DIPIAZZA- MCWILLIAMS
Cincinnati,OH
Summary
Psychology student with experience in customer service and fast-paced team environments, seeking an opportunity to build professional experience and further develop my communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Server
Red Lobster
Cincinnati, Ohio
04.2026 - Current
- Managed multiple tables, tracking orders, timing, and individual customer needs for seamless service.
- Communicated with customers to take orders, answer questions, and ensure satisfaction with service.
- Listen to customers' needs and respond appropriately to questions, requests, and concerns.
- Work closely with kitchen staff, bartenders, hosts, servers, and managers to keep service running smoothly.
- Use both verbal and nonverbal communication to quickly communicate with coworkers during busy shifts.
- Collaborated with team members to maintain organization and deliver efficient service in high-pressure environment. Work as part of a team to stay organized and provide efficient service in a fast-paced environment.
Team member
Dunkin Donuts
12.2022 - Current
- Prepared and served coffee and baked goods to customers efficiently.
- Operated cash register and processed customer transactions accurately.
- Maintained cleanliness of dining area and kitchen following health standards.
- Processed customer orders, prepared food, operated cash register, and ensured cleanliness of environment.
Education
B.A. - Psychology
University of Cincinnati
Cincinnati, OH01-2029
High school diploma -
Upper Arlington High School
05-2024
Skills
- Customer service
- Effective communication
- Interpersonal communication
- Time management
- Adaptable to technology
- Problem solving
- Strong work ethic
Volunteer Experience
- Squad leader at the Upper Arlington Marching Band
- S.T.A.N.D. Project
- Central Ohio Heart Walk, 2023
Timeline
Server
Red Lobster
04.2026 - Current
Team member
Dunkin Donuts
12.2022 - Current
B.A. - Psychology
University of Cincinnati
High school diploma -
Upper Arlington High School