Luca Forbes
Spring ,TX
Summary
Proven expertise in client relationship building and hydraulic troubleshooting, honed at Planet Ford 45 and High Performance Connection. Excelled in enhancing customer satisfaction and streamlining vehicle diagnostics, boasting a significant increase in repeat business. Skilled in both negotiation and expert mechanical knowledge, I deliver tailored solutions and exceptional service, driving results beyond expectations.
Overview
3
3
years of professional experience
Work History
Car Sales Consultant
Planet Ford 45
Spring, TX
02.2024 - Current
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
Car Mechanic
High Performance Connection
Spring, TX
01.2023 - 11.2023
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
- Assisted management in the development of promotional offers or seasonal specials aimed at attracting new business while also retaining existing clientele.
- Delivered reliable maintenance services by routinely inspecting vehicles and addressing any potential issues proactively.
- Demonstrated exceptional attention to detail when performing vehicle inspections, ensuring thorough documentation of findings for effective communication with customers on recommended repairs or maintenance services.
- Reduced turnaround time for repairs by effectively prioritizing tasks and managing workload.
- Enhanced team productivity by mentoring junior mechanics on advanced repair techniques.
- Collaborated with other technicians to troubleshoot complex vehicle problems, resulting in faster resolution times.
Mechanic
The Wheel Kill Company
Humble, TX
04.2021 - 01.2023
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
- Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Researched parts availability and pricing to stay on par with competitors and offer best services.
Education
Ged - Stringed Instruments
Kingwood High School
Kingwood, TX06.2021
Skills
Client Relationship Building
Goal-oriented mindset
Strong negotiation
Sales Strategies
Hydraulic Troubleshooting
Fabrication skills
Fabrication experience
Metal Fabrication
Pressure testing
Safety Precautions
Welding and fabrication
Preventive Maintenance
Electrical Systems
Troubleshooting
Precision measurement
Gearbox Repair
Preparing reports
Hydraulic Components
Pump and Motor Servicing
Cylinder Rebuilding
Lubrication Maintenance
Torque Specification
Excellent work ethic
Engine repair
Safety protocol knowledge
Inspection documentation
Timeline
Car Sales Consultant
Planet Ford 45
02.2024 - Current
Car Mechanic
High Performance Connection
01.2023 - 11.2023
Mechanic
The Wheel Kill Company
04.2021 - 01.2023
Ged - Stringed Instruments
Kingwood High School