Lucas Alvarez
Staten Island,NY
Summary
Reliable Store Supervisor with 5 years of experience managing shipping, receiving and inventory operations. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ EMS Dispatch
National Grid Usa Service Company
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Store Ambassador
Old Navy
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
Language Interpreter
ENS Corp
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Store Supervisor
Lidl
2018.07 - Current
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
Education
No Degree - Business Administration And Management
University of The People
Pasadena, CA05.2028
High School Diploma -
Colegio Bilingue El Prado
Guatemala 11.2010
Skills
- Cash Handling and Reconciliation
- Loss Prevention Procedures
- Retail Merchandise Quality Standards
- Staff Coaching and Training
- Complaint Resolution
Certification
- Licensed Food handler - Serv Safe
Languages
Spanish
Full Professional
English
Full Professional
Hobbies
Traveling
Enjoy traveling to different countries to learn about their culture, cooking and history. Taking part in authentic experiences that will not only change the way you see the world, but that will also encourage self-reflection, environmental awareness and global action to help protect and conserve our planet.
Timeline
Store Supervisor
Lidl
2018.07 - Current
Customer Service Representative/ EMS Dispatch
National Grid Usa Service Company
Store Ambassador
Old Navy
Language Interpreter
ENS Corp
No Degree - Business Administration And Management
University of The People
High School Diploma -
Colegio Bilingue El Prado
- Licensed Food handler - Serv Safe
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