Lucas Bertram
Houston,TX
Summary
Accomplished Shift Supervisor with a proven track record at Jason's Deli. I rose through the ranks, from dishwasher, all the way to shift lead. Taking on responsibilities such as food running, answering phones, delivery driver, night manager, etc. I did not call in for any reason for all of 2024. I repeatedly covered for other employees, often on days off, and have worked 60+ hour work weeks and 16+ hour shifts.
I'm motivated by a love for work, and am always eager to rise and learn new positions/responsibilities. Helping the customer is my number one priority. I have received many positive reviews on Google, some that mention my name, others that were left during shifts I was working. I have built many relationships with customers over the years.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Jason's Deli
04.2021 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
GED -
Stratford High School
Houston05-2022
Skills
- Cash handling expertise
- Employee Training
- Customer-Oriented
- Policy Enforcement
- Document Management
Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Shift Supervisor
Jason's Deli
04.2021 - 11.2024
GED -
Stratford High School
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