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Driven by a results-focused approach, I excelled as a Customer Service Representative at AT&T, enhancing customer satisfaction through expert complaint resolution and efficient call management. My blend of active listening and proficiency in Microsoft Office Suite significantly contributed to streamlining service processes, achieving a notable increase in client satisfaction rates. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Dedicated to providing exceptional customer service, consistently striving for customer satisfaction and actively contributing to the success of the company. Strongly motivated with a diligent work ethic, committed to delivering high-quality results. Recognized as a great team player, excelling in collaborative environments and thriving on working towards common goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

I am seeking a role in IT helpdesk support, Analyst, Technician, or customer service where I can apply my skills to gain more hands on experiences and continue to grow in IT and cybersecurity field. Problem-solver and detail-oriented, and able to learn new concepts quickly.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.



  Experience working within a cross-functional team displaying strong problem-solving skills and a team player mindset.
  Demonstrated systematic problem-solving in identifying, prioritizing, communicating and resolving quality issues.
  Maintained strong working relationships with clients showcasing a clear understanding of their specific needs and expectations demonstrating excellent interpersonal skills.
  Languages: English, Hindi, Punjabi, Urdu.
  Drives own vehicle to relocate.


Lucas Ellena

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Customer Service Representative

Retail Sales Associate

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Bachelor of Science - Aviation Management

Associate’s Degree - Advanced Piloting

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Customer Service Representative

Retail Sales Associate

Bachelor of Science - Aviation Management

Associate’s Degree - Advanced Piloting

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