Lucas Faught
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Joliet, IL
10.2022 - Current
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Adhered to all local laws governing retail operations including security requirements.
- Ensured compliance with all company policies and procedures.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Inspected physical condition of store premises to identify any maintenance issues.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Service Technician
Precision Heating And Cooling & Pro Refrigeration
Joliet, IL
06.2021 - 07.2022
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
Service Technician
Four Seasons Heating, Air Conditioning & Plumbing - Chicago, Il
Chicago, Illinois
10.2020 - 06.2021
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
Warehouse Associate
Home Depot
Elwood, IL
07.2020 - 10.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated forklifts to transfer inventory to and from target destinations.
Sales Associate
Under Armour
Chicago, IL
11.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
Physical Therapist Technician
Illinois Orthopedic Institute
Joliet, IL
09.2017 - 09.2019
- Conducted clinical assessment and evaluation to determine patient needs.
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Constructed physiotherapy treatment plans to increase functionality and strength.
Sales Associate
Staples, The Office Supply Superstore
Shorewood, IL
12.2016 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Kitchen Crew Member
McDonald’s
Shorewood, IL
07.2016 - 12.2016
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Technical - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
HVAC Technical Institute
Chicago, IL09.2020
Highschool Diploma -
Plainfield Central High School
Plainfield, IL05.2016
Skills
- Verbal and Written Communication
- Customer Service
- Quality Assurance
- Attention to Detail
- Issue and Problem Resolution
- Team leadership
- Problem solving
- Effective communication
Timeline
Mobile Expert
T-Mobile
10.2022 - Current
Service Technician
Precision Heating And Cooling & Pro Refrigeration
06.2021 - 07.2022
Service Technician
Four Seasons Heating, Air Conditioning & Plumbing - Chicago, Il
10.2020 - 06.2021
Warehouse Associate
Home Depot
07.2020 - 10.2020
Sales Associate
Under Armour
11.2019 - 07.2020
Physical Therapist Technician
Illinois Orthopedic Institute
09.2017 - 09.2019
Sales Associate
Staples, The Office Supply Superstore
12.2016 - 09.2017
Kitchen Crew Member
McDonald’s
07.2016 - 12.2016
Technical - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
HVAC Technical Institute
Highschool Diploma -
Plainfield Central High School