Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Brian Smoot
Puyallup,WA
Summary
Overview
5
years of professional experience
Work History
Exclusive Wireless
Mobile Expert
07.2021 - Current
Job overview
- Accepted and processed payments and purchases for new equipment using POS system.
- Tracked and recorded department inventory of products.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
SUBWAY®Restaurants
Sandwich Artist
02.2018 - 07.2018
Job overview
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice and trim food.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Executed sandwich artistry duties with very low occurrence of errors.
Mel Korum YMCA
Volunteer Activities Coordinator
04.2015 - 02.2018
Job overview
- Researched new ideas for programs and activities, taking into consideration participants' suggestions.
- Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
- Evaluated success of each activity and event to identify opportunities for future improvement.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
Mrs. Turner's Hometown Café
Prep Dishwasher
07.2017 - 01.2018
Job overview
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots, and other items used often by kitchen staff.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
Education
Federal Way Internet AcademyFederal Way, WA
High School Diploma
06.2018
University Overview
Skills
- Customer Service
- Flexible Hours
- Creative Solutions
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- CPNI Compliance
- MS Office
- Organization and Time Management
Timeline
Mobile Expert
Exclusive Wireless
07.2021 - Current
Sandwich Artist
SUBWAY®Restaurants
02.2018 - 07.2018
Prep Dishwasher
Mrs. Turner's Hometown Café
07.2017 - 01.2018
Volunteer Activities Coordinator
Mel Korum YMCA
04.2015 - 02.2018
Federal Way Internet Academy
High School Diploma
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