Lucas Goodwin
Celina,OH
Summary
Dynamic professional with a proven track recored, excelling in customer service and inventory tracking. Demonstrated ability to enhance customer loyalty and streamline operations, achieving significant improvements in customer satisfaction. Skilled in POS system operation and fostering teamwork, adept at leading by example to exceed company objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Sales Associate
Kozy Campground
07.2020 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
- Built relationships with customers to encourage repeat business.
Assistant Supervisor
Totally Promotional
11.2019 - 07.2020
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Maintained safety records and accident reports for human resources.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Set overall vision and provided team leadership.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
- Submitted documentation and reports to upper management.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Server
Calico Cafe
05.2013 - 11.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Celina High School
Celina, OH05.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Flexible Schedule
- Stocking and Receiving
- POS System Operation
- Inventory Tracking
- Order Processing
- Strong Communication and Interpersonal Skills
Timeline
Sales Associate
Kozy Campground
07.2020 - Current
Assistant Supervisor
Totally Promotional
11.2019 - 07.2020
Server
Calico Cafe
05.2013 - 11.2018
High School Diploma -
Celina High School
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