Lucas Gutierrez
Reno,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Busser
Coffee And
01.2023 - 07.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Server
Casa Rio Tex Mex Restaurant
06.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Ski Instructor
Squaw Valley Ski Resort
12.2021 - 03.2022
- Detailed safety rules and procedures regarding activities to customers and guests.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Assisted clients in setting and achieving personal and professional goals.
- Developed relationships with clients to provide ongoing support and encouragement.
Education
Ecoturism Management - Natural Resources Conservation
Universidad Andres Bello
Autop. Concepción - Talcahuano 710012.2018
Skills
- Hospitality Service Expertise
- Cool Under Pressure
- Warm and Friendly
- Workflow Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Busser
Coffee And
01.2023 - 07.2023
Server
Casa Rio Tex Mex Restaurant
06.2022 - 12.2022
Ski Instructor
Squaw Valley Ski Resort
12.2021 - 03.2022
Ecoturism Management - Natural Resources Conservation
Universidad Andres Bello
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