Lucas Hodge
North Little Rock,AR
Summary
Results-driven retail professional with six years in customer service and store operations, including three years in management. Developed expertise in loss prevention and conflict deescalation, and streamlined store operations. Skilled in both independent and collaborative environments, adept at managing scheduling, leading teams through peak traffic while maintaining a steady workflow, and providing an overwhelmingly positive experience for customers through both store presentation and exemplary service.
Overview
6
6
years of professional experience
Work History
Lead Bookseller
Barnes & Noble
08.2020 - 10.2026
- Handled both the opening and closing of the store smoothly, including scheduling rosters, processing/handling cash deposits, and keeping close records of the contents of the cash safe.
- Managed teams of booksellers throughout periods of peak traffic, maintaining quality customer service, steady workflow, and completion of daily tasks in a timely manner.
- Recommended titles, non-book items, and membership options to customers using a strong base of literary and product knowledge.
- Developed strong relationships with customers, ensuring repeat business.
- Organized successful in-store events such as author signings, free LEGO build events, and weekly Story Time for children.
- Directly oversaw multiple sections within the store, taking sole responsibility for all displays, directives, projects, and product ordering for those sections.
- Took leadership of various loss prevention strategies, resulting in a significant reduction in shrink for the store.
- Took leadership of external business development for the store, namely handling institutional orders and outreach.
- Increased sales by building eye-catching displays of bestsellers, and also by hand-selling and engaging directly with customers.
- Trained new booksellers in day-to-day processes such as restocking shelves, hand-selling, working the POS, and more.
Temp Worker
Central Arkansas Library System
06.2020 - 07.2020
- Shelved library materials accurately using classification systems and circulation guidelines.
- Assisted patrons with directional support, basic account questions, and resource location.
Education
No Degree - Video Game Design- Fine Arts
Southern Arkansas University
Magnolia, ARSkills
- Personalized recommendations
- Product upselling
- Merchandising strategies
- Inventory management
- Store organization
- Store operations
- Staff scheduling
- Loss prevention strategies
Timeline
Lead Bookseller
Barnes & Noble
08.2020 - 10.2026
Temp Worker
Central Arkansas Library System
06.2020 - 07.2020
No Degree - Video Game Design- Fine Arts
Southern Arkansas University