Lucille Kelley
Spartanburg,SC
Summary
Knowledgeable professional in book organization and sales with strong customer service expertise. Demonstrates effective teamwork and leadership, adept at following and providing direction. Delivers engaging service supported by problem-solving skills and a passion for books, committed to fostering a positive customer experience while embracing continuous learning.
Overview
2025
2025
years of professional experience
Work History
Lead Bookseller
Barnes & Noble
09.2021 - 12.2024
- Resolved customer issues, led floor coverage, assigned tasks, and oversaw team during high traffic hours
- Managed shelving and displays, signage, and seasonal decor
- Received, organized, and shelved books, being sure to replenish tables and displays with appropriate titles
- Coordinated tasks and breaks between the stock room, cafe, and sales floor
- Closed the store 5 nights a week, handled all cash, counted, documented, and secured the earnings in the safe each night
Barista
Barnes & Noble
02.2018 - 04.2019
- Prepared coffee, tea, and specialty drinks to custom order, as well as baked and handled pastries and foods in accordance to guidelines
- Maintained and delivered excellent customer service, keeping a welcoming and courteous attitude while preparing orders and resolving any issues that arose
- Was proactive in keeping a clean, organized work area, delegating necessary tasks to maintain a steady workflow while keeping a sanitized cafe
Hostess/Server
Longhorn Steakhouse
2016 - 2018
- Oversaw seating arrangements, adjusted table rotation, and coordinated table flow to support smooth service for both customers and staff
- Provided a welcoming first impression by greeting customers warmly and promptly
- Handled guest questions, orders, and issues while maintaining excellent customer service throughout all interactions
Education
Bachelor of Arts - Animation And Special Effects
Savannah College of Art And Design
Savannah, GA01-2017
Skills
- Store operations
- Inventory tracking
- Book ordering
- Display and Signage creation
- Product organization
- Transaction processing
- Lead conversion
- Customer focus
- Team coordination
- Product recommendations
- Reading Recommendations
- Special order management
Timeline
Lead Bookseller
Barnes & Noble
09.2021 - 12.2024
Barista
Barnes & Noble
02.2018 - 04.2019
Hostess/Server
Longhorn Steakhouse
2016 - 2018
Bachelor of Arts - Animation And Special Effects
Savannah College of Art And Design