Summary
Overview
Work History
Education
Skills
Certifications Courses
Timeline
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Lucas Kimball

1026 Sara Lane

Summary

Hardworking professional experienced in providing exceptional customer service to a wide range of customers. Possesses excellent communication and interpersonal skills. Highly organized and detail-oriented with the ability to multitask in a fast-paced environment. Highly experienced individual with background in software installation, troubleshooting and maintenance of Windows and Mac OS platforms. Adept in diagnosing, servicing and repairing desktops, laptops and peripherals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Detail-oriented Computer Repair Technician adept at diagnosing hardware and software issues efficiently.

Overview

2
2
years of professional experience

Work History

Computer Repair Technician

Meta PCs
10.2024 - Current
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
  • Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
  • Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
  • Offered customized recommendations to clients on how to improve their computer''s performance based on individual usage patterns and requirements.
  • Provided remote technical support for customers, resolving issues without the need for in-person visits.
  • Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.

Computer Repair Technician

Data Doctors
06.2023 - 08.2024
  • Performed diagnostics and repairs on desktops, laptops, and other devices
  • Managed inventory and ordered parts necessary for repairs
  • Installed, configured, and updated operating systems and software applications
  • Collaborated with team members to streamline repair processes and improve efficiency
  • Trained new technicians on proper repair procedures and best practices
  • Maintained customer satisfaction by delivering exceptional service and support

Education

High School Diploma -

Red Mountain High School
Mesa, Arizona
01.2022

Skills

  • POS Transactions
  • Critical Thinking
  • Hardware Repair
  • Hardware Troubleshooting
  • Software Installation
  • Virus Removal

  • Data Backup
  • Customer Service
  • Technical Support
  • Operating System Installation
  • Diagnostic Testing

Certifications Courses

Technology Devices Maintenance Certification

Timeline

Computer Repair Technician

Meta PCs
10.2024 - Current

Computer Repair Technician

Data Doctors
06.2023 - 08.2024

High School Diploma -

Red Mountain High School
Lucas Kimball