Open To Work
Lucas Mitchell
Chicago,IL
Summary
Dynamic professional with extensive experience in customer support and e-commerce management, notably at AT&T. Proven track record in issue resolution and data management, driving sales growth and enhancing customer satisfaction. Skilled in CRM systems and adept at maintaining composure under pressure, ensuring efficient service delivery and operational excellence.
Overview
6
6
years of professional experience
Work History
Ramp Agent
United Airlines
Chicago, Illinois
02.2025 - Current
- Operated tugs and belt loaders to transport cargo, ensuring timely delivery to aircraft.
- Managed the placement of baggage in accordance with airline procedures.
- Assisted passengers with baggage concerns, providing timely updates on flights and gate information.
- Maintained accurate documentation and communicated professionally under pressure, facilitating smooth operations.
Customer Support Representative
AT&T
03.2024 - 02.2025
- Managed inbound customer calls for account inquiries, billing issues, and service matters, ensuring customer satisfaction.
- Guided customers through troubleshooting technical problems with devices and services.
- Resolved customer concerns while maintaining adherence to call quality and performance metrics, contributing to overall service standards.
- Accurately documented interactions in the customer relationship management system.
- Executed daily responsibilities accurately, supporting seamless customer interactions and service delivery.
E-Commerce Personal Shopper
Walmart
Olympia Fields
09.2024 - 02.2025
- Executed online orders efficiently, ensuring high accuracy throughout the process.
- Delivered personalized support for online orders, resolving substitutions and order issues while managing multiple digital orders under strict deadlines.
- Developed relationships with vendors to secure timely product delivery.
Grocery Delivery E-Commerce Manager
Jewel Osco
Homewood, Illinois
08.2019 - 08.2024
- Executed promotional campaigns that increased online sales engagement and revenue.
- Managed high-volume online grocery orders averaging $5,500 daily while addressing customer complaints to enhance order accuracy and fulfillment.
- Oversaw online product listings, ensuring clarity and accuracy in descriptions and images to improve customer experience.
Sales Associate
Menards
Matteson, Illinois
06.2023 - 12.2023
- Generated over $20,000 in sales through consultative customer engagement and addressed customer inquiries effectively.
- Executed customer transactions accurately using point-of-sale systems.
- Maintained visually appealing store displays and organized merchandise to enhance customer experience.
Education
Some College Coursework - Computer Science
Prairie State College
Chicago Heights, ILHigh School Diploma -
Rich Central High School
Olympia Fields, ILBachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UTSkills
- Inbound call center support
- Email and chat support
- Order and account assistance
- Data entry and management
- Issue resolution and de-escalation
- CRM and ticketing systems
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
$45000/yr - $200000/yrTimeline
Ramp Agent
United Airlines
02.2025 - Current
E-Commerce Personal Shopper
Walmart
09.2024 - 02.2025
Customer Support Representative
AT&T
03.2024 - 02.2025
Sales Associate
Menards
06.2023 - 12.2023
Grocery Delivery E-Commerce Manager
Jewel Osco
08.2019 - 08.2024
Some College Coursework - Computer Science
Prairie State College
High School Diploma -
Rich Central High School
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University