Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
LUCAS  RANGEL BIBIANO

LUCAS RANGEL BIBIANO

New York,NY

Summary

Dynamic and customer-focused professional with extensive experience at Delta Air Lines, excelling in delivering exceptional service and ensuring safety compliance. Proven ability to enhance guest satisfaction and streamline operations, leveraging strong problem-solving skills and attention to detail. Multilingual communicator adept at fostering team collaboration in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Flight Attendant

Delta Air Lines, Inc
New York, NY
09.2024 - Current
  • Delivered exceptional in-flight service to enhance passenger experience and satisfaction.
  • Ensured compliance with safety regulations through diligent pre-flight checks and emergency preparedness drills.
  • Participated in ongoing training programs to improve service delivery and stay current with industry standards.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Collaborated with crew members to maintain a smooth operational flow during flights and respond to passenger needs.
  • Adapted quickly to changing circumstances, resolving conflicts and addressing issues with professionalism.

Front Desk Manager

Natura Spa
New York, NY
03.2021 - 10.2023
  • Oversaw daily front desk operations, ensuring efficient guest check-ins and check-outs.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Coordinated scheduling for staff shifts, optimizing coverage during peak hours.
  • Implemented streamlined processes for handling bookings and reservations using property management software.
  • Trained and mentored new front desk staff, fostering a collaborative team environment.

Education

Bachelor of Science - Health Sciences

South College
Knoxville, TN
04-2024

Skills

  • Customer service
  • Attention to detail
  • Team collaboration
  • Interpersonal communications
  • Problem-solving
  • Multilingual skills

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Flight Attendant

Delta Air Lines, Inc
09.2024 - Current

Front Desk Manager

Natura Spa
03.2021 - 10.2023

Bachelor of Science - Health Sciences

South College