Lucas Smith
Wheeling,WV
Summary
Motivated leader with a track record in team supervision and training. Recognized for attention to detail and commitment to maintaining high standards of service and safety in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Saint Clairsville, Ohio
01.2026 - Current
- Oversaw daily operations to ensure smooth workflow and customer satisfaction.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new team members in coffee preparation and service standards to enhance service quality.
- Monitored staff performance, ensuring adherence to quality standards and consistency in service.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved conflicts between staff members in a timely manner.
- Resolved customer complaints promptly, fostering a positive customer experience.
- Developed strong relationships with customers to enhance their experience.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Managed inventory levels and ordered supplies.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Implemented health and safety regulations through effective store policies.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Upheld company standards and compliance requirements for operations.
Barista
Starbucks
Wheeling, West Virginia
07.2023 - 01.2026
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations and equipment.
- Provided excellent customer service while handling transactions efficiently.
- Trained new baristas on beverage preparation and customer interaction techniques.
- Collaborated with team members to ensure smooth café operations during peak hours.
- Adhered to food safety guidelines and company policies consistently during service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Some College (No Degree) - Political Science
West Virginia Northern Community College
Wheeling, WVSkills
- Team leadership
- Employee training
- Inventory management
- Cash handling
- Health regulations
- Customer relationship management
- Quality assurance
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Staff supervision
- Workflow optimization
- Training and mentoring
- Strategic planning
- Customer-oriented
- Inventory control and record keeping
- Staff management
- Policy enforcement
- Attendance oversight
- Staff motivation
- Workplace safety
- Team collaboration and leadership
- Decision-making capacity
- Quality control assurance
- Motivational leadership
Timeline
Shift Supervisor
Starbucks
01.2026 - Current
Barista
Starbucks
07.2023 - 01.2026
Some College (No Degree) - Political Science
West Virginia Northern Community College