Lucas Soler
Columbia
Summary
Dynamic and results-oriented professional seeking a marketing director position at Microsoft. Adept in complaint resolution and product promotion. Excelled in team collaboration and customer service, significantly enhancing customer satisfaction. Proven ability in leveraging marketing skills to increase site traffic, showcasing a blend of hard and soft skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AutoZone
03.2024 - Current
- Responded to customer requests for products, services, and company information
- Identified and resolved discrepancies and errors in customer accounts
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Babysitter
Andrea LeWinter
01.2023 - 08.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
Marketing Intern
Qrumbles
01.2023 - 12.2023
- Assisted in creating written, video, and image content for marketing channels
- Investigated competitor trends and interpreted findings to report conclusions to supervisors
- Researched interesting and relevant content to capture interest and improve site traffic
- Conducted primary and secondary research to better understand customer needs and behaviors
Baseball Umpire
Howard County Youth Program
01.2022 - 03.2023
- Explained and taught regulations and rules to players and coaches.
- Communicated with fans, coaches, players, and other umpires.
- Promoted good sportsmanship among players.
- Umpired seasonal and tournament games.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
- Kept games on schedule by starting promptly and making correct calls.
- Managed crowd disruption utilizing de-escalation techniques when necessary.
- Navigated difficult situations using effective communication and explanation of game rules.
Education
High School Diploma -
Howard High School
Ellicott City, MD05-2026
Skills
- Multi-line phone talent
- Complaint resolution
- Account updating
- Grammar
- Product promotion
- Team collaboration
- Notetaking
- Product marketing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
AutoZone
03.2024 - Current
Babysitter
Andrea LeWinter
01.2023 - 08.2024
Marketing Intern
Qrumbles
01.2023 - 12.2023
Baseball Umpire
Howard County Youth Program
01.2022 - 03.2023
High School Diploma -
Howard High School
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