Lucelys Alvarez
Los Angeles,CA
Summary
Dedicated healthcare professional with extensive experience in coordinating comprehensive healthcare services. Recognized for exceptional organizational abilities and effective communication skills, adept at navigating dynamic environments. Proven track record in fostering team collaboration to ensure seamless patient experiences and achieve optimal health outcomes. Proficient in managing patient records, scheduling, and serving as a vital link between patients and medical staff while consistently delivering high-quality care.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
DermCare Management
Burbank, California, United States
10.2017 - Current
- Managed patient scheduling, intake, and documentation using Epic and ModMed, ensuring accurate and timely records.
- Streamlined patient workflow, reducing wait times and enhancing clinic efficiency.
- Trained and supported new staff in EHR system usage, improving overall team productivity.
- Coordinated insurance verification, billing, and follow-ups, supporting smooth financial operations.
- Provided exceptional patient service, fostering a welcoming and organized clinical environment.
Patient Access Representative 1
University Hospitals
Cleveland, Ohio, United States
01.2015 - 01.2017
- Managed patient registration, admissions, and insurance verification in a high-volume Level One Trauma Emergency Room using Epic and ModMed, ensuring accuracy and compliance with HIPAA regulations.
- Served as the first point of contact for patients and families, delivering compassionate and efficient support in urgent, high-pressure situations.
- Coordinated with clinical and administrative teams to streamline patient flow, reducing delays and improving overall ER efficiency.
- Maintained detailed and accurate patient records, facilitating seamless communication between departments and supporting quality patient care.
- Assisted with billing, pre-authorization, and follow-up processes, helping ensure smooth financial operations.
Certified Nursing Assistant
Cleveland Clinic
Cleveland, Ohio, United States
01.2014 - 01.2017
- Assisted physicians in patient exams, documentation, and procedures using Epic, maintaining compliance with HIPAA standards.
- Supported patient education and follow-up, ensuring continuity of care and positive patient experiences.
- Maintained organized and accurate patient records, contributing to smooth clinical operations.
- Collaborated with interdisciplinary teams to optimize office workflows and patient satisfaction.
STNA
Anchor Lodge Nursing Home Inc
Lorain, Ohio, United States
06.2012 - 11.2014
Education
Bachelor of Arts - BA - Psychology
Cleveland State University
Associate of Arts - AA - undefined
Lorain County Community College
Skills
- Patient Flow
- Multitasking and organization
- Electronic Medical Record (EMR)
- Customer service
- HIPAA compliance
- Insurance verification
- Telehealth support
- Attention to detail
- Critical thinking skills
- Appointment scheduling
- Organizational skills
- Patient confidentiality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
DermCare Management
10.2017 - Current
Patient Access Representative 1
University Hospitals
01.2015 - 01.2017
Certified Nursing Assistant
Cleveland Clinic
01.2014 - 01.2017
STNA
Anchor Lodge Nursing Home Inc
06.2012 - 11.2014
Associate of Arts - AA - undefined
Lorain County Community College
Bachelor of Arts - BA - Psychology
Cleveland State University