Michele Mauritz
Taneytown,MD
Summary
Organized Patient Service Representative with three years of experience in healthcare at Advanced Radiology. Adept at patient registration and collecting patient data. Extremely motivated and open to education and advancement in the Mammography field. Proficient in extremely busy office setting and utilizing problem solving skills. Easily adaptable to multiple work settings independently or as a team.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
RadNet
Westminster, MD
07.2019 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Used RIS to schedule appointments and register patients on site.
- Followed document protocols to safeguard confidentiality of patient records.
- Navigated diagnostic and screening mammography reports and scheduled accordingly.
- Took payments and compiled daily deposits.
- Communicated with doctor's offices to retrieve and amend orders per Advanced Radiology protocol.
- Transported patients to appropriate exam and dressing area.
- Communicated appropriate prep and obtained patient history for techs.
- Obtained priors from doctor's offices prior to exams or procedures.
- Check in Biopsy patients and obtain necessary forms and insurances for labs to process.
Education
High School Diploma -
Westminster High School
Westminster, MD06.2022
Associate of Arts - Early Childhood Education
Stevenson University
Stevenson, MD05.1985
Skills
- Explaining Policy and Procedures
- Calm and Effective Under Pressure
- Reminder Calls
- Operational Requirements
- Resolving Problems
- Patient Engagement
- Gathering Information From Patients
- Patient Greeting
- Registration and Scheduling
- Patient Confidentiality and Data Security
- Appointment Confirmation
- Patient Flow
- Patient Service and Assistance
- Medical Histories and Vital Statistics
- Clerical and Filing Support
- Punctual and Hardworking
- Time Management
Timeline
Patient Service Representative
RadNet
07.2019 - Current
High School Diploma -
Westminster High School
Associate of Arts - Early Childhood Education
Stevenson University
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