Lucero Medina

• Prepared outgoing parcels for shipment and moving trailers accordingly.
• Provided assistance in the loading and unloading process of goods from vehicles when necessary.
• Worked closely with internal departments such as TOM team sending offsite and onsite loads to Amazon warehouse facilities.

Currently a quality auditor who oversees the quality control processes, reviewing products for industry compliance and assessing production procedures. With ongoing quality retrains on quality standards to ensure success as a quality auditor. Learning ambassador trained to essentially prepare new associates for success. Explaining rules and policies that new associates follow when working at amazon, answering questions and providing guidance to new associates in relation to their paths.

Operate production equipment efficiently and safety. Ability to train other associates on different machines within the warehouse. Possess overall knowledge and understanding of the entire production line. Complete necessary paperwork and follow all Ken’s Foods SQF, Security and GMP policies.

Consisted of helping guest with several customer service-related issues such money orders, pay day loans, payment on loans. Properly filling out loan applications as well as validating approval status for all customer that would qualify. Developed strong customer relationships to encourage repeat business. Always making sure all registers would balance at either the beginning and or close of shift. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Employed via MGM Grand Casino within the food court, working at various outlets as an Outlet Supervisor. Assist in the hiring and training of new employees as well as the continuous training of existing staff. Oversee both front and back of the house operations, including wait staff, kitchen crew, and bussing staff. Resolve customer complaints professionally and ensure all food health and safety requirements are met. Coached staff on strategies to enhance performance and improve customer relations. Trained, managed and motivated employees to promote professional skill development.

Oversaw a restaurant that did 1.5 million annually in revenue. Responsible for ordering product, Recruited and trained new employees to meet job requirements. oversaw all safe counts and balancing registers on a nightly basis. Resolved customer inquiries and complaints requiring management-level escalation. Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.