Lucero Melendrez
Houston
Summary
Dynamic and bilingual professional with a proven track record in delivering exceptional customer service and seamless check-in experiences at Texas Children Hospital. Skilled in problem-solving and maintaining a positive attitude under pressure. Demonstrates outstanding communication and organizational skills, ensuring high levels of efficiency and guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Harwin Outlet Mall
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
Front Desk Receptionist
Texas Children Hospital
01.2020 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
Sharpstown High School
Houston 06.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Bilingual
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Certification
Majoring for MA at CHCP , Graduating Summer 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Availability and Reference
- I am available to work Monday through Friday, and I am very flexible about the start and end times on those days.
Reference from Current employer :
Please call - (832) 469-2437for further reference details. - Edward Lopez
Additional Information
For reference please contact past employer
Eduardo Santana +1 (832) 469-2437 - Department Manager
Timeline
Sales Associate
Harwin Outlet Mall
01.2024 - Current
Front Desk Receptionist
Texas Children Hospital
01.2020 - 01.2021
High School Diploma -
Sharpstown High School
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