Lucero Ramirez-Contreras
Puyallup,WA
Summary
Dynamic professional with a proven track record at Chiro 1st of Washington, excelling in patient flow management and relationship building. Leveraged expertise in medical terminology and exceptional telephone etiquette to enhance patient satisfaction and increase referrals. Demonstrated a detail-oriented approach across various roles, significantly improving operational efficiency and fostering long-term client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Chiro 1st of Washington
03.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Help assistant with any necessary x-ray images
Barista
Bigfoot Java
08.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Housekeeper
Lincoln Property Company
09.2021 - 04.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Front Desk Receptionist
Bethel Christian Center
05.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Federal Way High School
Federal Way, WA05-2021
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Patient flow management
- Payment collection
- Detail-oriented approach
- X-ray development
- Time management mastery
- Relationship building
- Decision-making
Certification
Chiropractic x-ray certifaction
Languages
Spanish
Native or Bilingual
Timeline
Barista
Bigfoot Java
08.2024 - 10.2024
Chiropractic Assistant
Chiro 1st of Washington
03.2023 - Current
Housekeeper
Lincoln Property Company
09.2021 - 04.2023
Front Desk Receptionist
Bethel Christian Center
05.2021 - 08.2021
Chiropractic x-ray certifaction
High School Diploma -
Federal Way High School
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