LUCHAE MANNING
Saint Louis,MI
Summary
Dedicated Lead Provisioning Specialist with proven expertise in customer service and problem-solving. Enhanced customer satisfaction through effective conflict resolution and efficient provisioning processes.
Overview
19
19
years of professional experience
Work History
Lead Provisioning Specialist
Charter Spectrum Communications
St. Ann Missouri
04.2023 - Current
- Utilized advanced conflict resolution and problem-solving skills to significantly improve customer satisfaction metrics.
- Managed simultaneous project workflows to achieve deadlines and objectives, maintaining high standards of quality
- Mentored junior coordinators, fostering skills development and team collaboration.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted quality assurance checks on customer orders to ensure accuracy.
- Implemented process improvements that enhanced operational efficiency.
- Analyzed provisioning workflows, identifying bottlenecks and proposing solutions.
- Troubleshot issues related to service activation or product functionality, providing prompt resolutions for client satisfaction.
- Maintained a keen eye for detail, ensuring that all provisioned items met client specifications and quality standards.
- Improved overall efficiency by automating routine tasks using custom scripts or third-party tools.
- Handled escalations from customers regarding provisioning concerns, working closely with other departments to resolve issues quickly.
Provisioning Specialist 2
Charter Spectrum Communications
Saint Louis MO
02.2020 - 04.2023
- Conducted quality assurance checks on customer orders to ensure accuracy.
- Improved overall efficiency by automating routine tasks using custom scripts or third-party tools.
- Maintained a keen eye for detail, ensuring that all provisioned items met client specifications and quality standards.
- Ensured compliance with company policies and industry regulations while executing provisioning tasks.
- Delivered outstanding service levels by addressing client inquiries promptly and accurately throughout the provisioning process.
- Coordinated with sales and support teams to ensure smooth handoff of clients during the provisioning process.
Area Property Manager
Fox Grove Management
Saint Louis MO
04.2007 - 02.2020
- Oversaw property operations, ensuring compliance with regulations and company standards.
- Implemented cost-saving initiatives that improved overall property performance and tenant satisfaction.
- Developed and executed strategic marketing plans to attract new tenants and retain existing ones.
- Analyzed market trends to optimize pricing strategies and enhance competitive positioning of properties.
- Mentored property management teams, fostering professional development and enhancing operational efficiency.
- Established relationships with vendors to negotiate contracts, improving service delivery and reducing costs.
- Ensured compliance with federal, state, and local laws related to fair housing practices throughout all aspects of property management.
- Acted as a primary point of contact for property owners, providing regular updates on their investment performance along with strategic recommendations for improvement opportunities.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
Education
Communications
University Missouri Saint Louis
Saint Louis MoSkills
- Customer Service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Document typing and formatting
- Document review
Timeline
Lead Provisioning Specialist
Charter Spectrum Communications
04.2023 - Current
Provisioning Specialist 2
Charter Spectrum Communications
02.2020 - 04.2023
Area Property Manager
Fox Grove Management
04.2007 - 02.2020
Communications
University Missouri Saint Louis