LUCI LANDIN
Reliant Plumbing
San Antonio,United States
11
years of professional experience
Dynamic professional with a proven track record at Reliant Plumbing, excelling in client relations and conflict resolution. Expertly coordinated dispatch operations, enhancing response times and optimizing technician routes. Skilled in data entry and performance monitoring, consistently delivering results that improve service efficiency and customer satisfaction.
Work History
Dispatcher
6 Months- Coordinated dispatch of plumbing services to assist technicians in optimizing routes and improving response times.
- Facilitated communication between field technicians and office staff to support efficient service delivery.
- Tracked job progress in real-time using dispatch software to aid timely completion of plumbing requests.
- Organized scheduling for multiple service calls to effectively balance technician workload.
Lead CSR
6 Years 3 Months- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Coached, supervised and delegated assignments to employees.
- Utilized computer software to manage reservations, process payments, and document customer interactions efficiently.
- Collaborated with colleagues to ensure smooth operations during busy periods or employee absences.
Debt Collection Specialist
5 Years- Handled high-volume calls, maintaining professionalism and empathy with challenging clients.
- Established tailored repayment plans, enhancing customer financial stability.
- Utilized automated systems to efficiently track and manage overdue accounts.
- Conducted customer interviews to identify delinquency causes and develop solutions.
Education
High School Diploma
Skills
Client relations
Billing
Collections
Data entry
Information verification
Team coaching
Employee scheduling
Conflict resolution
Performance monitoring
Escalation handling
Call routing
Timeline
Dispatcher
Reliant Plumbing
04.2026 - CurrentRead More
Lead CSR
Avis Budget Group
01.2020 - 04.2026Read More
Debt Collection Specialist
Conns Home Plus Warehouse
07.2015 - 07.2020Read More
Thomas Jefferson High-school
High School Diploma
Read More