Monica Leos
Summary
Proven track record in high-stress management and customer relations, honed at Platinum Drivers Inc., where I ensured timely dispatch and delivery coordination. Excelled in data entry and critical thinking, achieving streamlined operations. Skilled in Microsoft Office and dispatch software, I fostered professional relationships and significantly improved service delivery efficiency.
Overview
9
9
years of professional experience
Work History
Dispatcher
Platinum Drivers Inc.
Houston, TX
01.2023 - 05.2024
- Interviewed,Requested DOCS,Requested VOES,and fully processed driver to get ready to dispatch out to ideal company. Processed time log for each driver.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with Customers to coordinate the driver needed to assure timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Office Coordinator/ Case Manager
Texas Quality One
Houston, TX
08.2019 - 12.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for office staff.
- Interacted with clients by phone, email, or scheduled home visits for the Nurse in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Assisted with the hiring process, conducting interviews and onboarding new employees.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Supported HR by completing new hire orientation, reports, and benefits paperwork on behalf of office as well as billing and incoming invoice corrections .
- Developed and maintained successful relationships with insurance, suppliers and providers.
- Coached new hires on company processes while managing employees to achieve maximum production.
Administrative Assistant for HSE Claims Department
Silver Eagle Distributors
Houston, TX
03.2015 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to Risk analyst and legal department, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and tracked all Corporate fleet Auto accident,incident and property damage for all 6 locations.
- Scheduled monthly orientations as well as safety classes for new and existing employees.
- Executed Random drug screen per quarter.
Education
High School Diploma -
Parkview Baptist High School
Houston, TX01.1999
Skills
- Data Entry software
- MS Excel, MS Word,10 Key,Powerpoint
- Customer Relations
- Critical Thinking
- 80 wpm Typing Speed
- CRM Software
- Calendar and Scheduling Software
- Route Planning and Adjustment
- Records Management
- Client Relations
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Platinum Drivers Inc.
01.2023 - 05.2024
Office Coordinator/ Case Manager
Texas Quality One
08.2019 - 12.2022
Administrative Assistant for HSE Claims Department
Silver Eagle Distributors
03.2015 - 10.2017
High School Diploma -
Parkview Baptist High School