Lucia Mendez
Brownsville
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Valley Day and Night Clinic
Brownsville
01.2018 - 02.2025
- Participated in team meetings to discuss strategies in order to improve patient satisfaction levels.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Promptly responded to patients' inquiries and resolved complaints to promote loyalty.
- Ensured compliance with data protection regulations when handling patient information. (HIPPA)
- Liaised between patients, specialists, pharmacies, and DME to expedite appointments, medications, and equipment to meet patient demands.
- Interacted with patients to provide and process information in response to inquiries, concerns, and requests about their appointments, referrals, and medications.
- Met performance metrics, including average handle time and first contact resolution.
- Established relationships with patients by providing courteous service throughout their interactions with the clinic.
Education
Data Entry Clerk -
South Texas Vo-Tech
Brownsville, TX07-2001
Skills
- Customer service
- HIPAA compliance
- Data entry
- Appointment scheduling
- Conflict resolution
- Patient relationship management
- Adaptability and flexibility
- Customer service excellence
Languages
Spanish
Professional
English
Professional
Timeline
Valley Day and Night Clinic
01.2018 - 02.2025
Data Entry Clerk -
South Texas Vo-Tech
Similar Profiles
Horacio LastraHoracio Lastra
Corporate Liaison at Valley Day And Night ClinicCorporate Liaison at Valley Day And Night Clinic
Crystal Anabel Manis BarrintosCrystal Anabel Manis Barrintos
Medical Assistant at Valley Day and Night ClinicMedical Assistant at Valley Day and Night Clinic
Samantha DuranSamantha Duran
Medical Assistant at Valley Day and Night ClinicMedical Assistant at Valley Day and Night Clinic