Lucia Niro
Mount Arlington,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Digital Shopper
Walmart
07.2022 - Current
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided product advice to customers to help select most suitable items for individual needs.
Delivery Driver
Riact Logistics
07.2020 - 09.2021
- Expedited deliveries to meet customer deadlines and requirements.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Delivered packages to customer doorsteps and business offices.
Office Assistant
Lesco Plumbing & Heating
08.2019 - 05.2020
- Edited and proofread documents for accuracy and completeness.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Billing Clerk, CSR
Hilltop Fuel Heating & Air.
09.2007 - 06.2019
- Entered and maintained billing information in company internal databases for accessibility.
- Processed customer service orders promptly to increase customer satisfaction.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Managed invoicing and payment processing operations.
Education
Associate of Science - Medical Assisting, CMA
Dover Business College
Dover, NJ05.2013
Skills
- Customer Relations
- Time Management
- Dedicated Team Player
- Microsoft Office
- Excel Spreadsheets
- Billing and Coding
Timeline
Digital Shopper
Walmart
07.2022 - Current
Delivery Driver
Riact Logistics
07.2020 - 09.2021
Office Assistant
Lesco Plumbing & Heating
08.2019 - 05.2020
Billing Clerk, CSR
Hilltop Fuel Heating & Air.
09.2007 - 06.2019
Associate of Science - Medical Assisting, CMA
Dover Business College
Similar Profiles
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Ronald RussellRonald Russell
Grounds and Maintenance at Roxbury Township RecreationGrounds and Maintenance at Roxbury Township Recreation