Lucia Pell
Picayune,MS
Summary
Hardworking employee enthusiastic about learning the lending field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Senior Sales Representative with successful background in sales and team leadership. Consultative sales expert with history of exceeding quotas, building customer bases and capitalizing on valuable business opportunities. Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
11
11
years of professional experience
Work History
Sales Rep
Mississippi Title Loans
Picayune, United States
05.2020 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Cold-called leads and closed large number of new sales over several months.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Sales Rep
Victoria's Secret & PINK
Slidell, LA
08.2019 - 05.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Store Manager
Hibbett Sports
Bogalusa, LA
06.2016 - 01.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager
Friedman's Jewelers
Picayune, United States
01.2004 - 01.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Education
Associates - Criminal Justice
Everest College
Orlando Fl05.2015
High School Diploma -
Coronado High School
Lubbock, TX05.1999
Skills
- Product Management and Pricing
- New Business Opportunities
- Automotive Knowledge
- Account Servicing
- Product and Service Knowledge
- Sales Representation
- Profit Target Achievement
- Microsoft PowerPoint
- Google Docs
- Credit and Debt Card Processing
- Prospecting and Cold Calling
- Converting Leads
- Commission Sales
- Court Procedures
- Advertising Techniques
- Inbound and Outbound Leads
- Presenting Information
- Shipment Processing
- POS Inventory System Operation
- Effective Problem-Solving
Timeline
Sales Rep
Mississippi Title Loans
05.2020 - Current
Sales Rep
Victoria's Secret & PINK
08.2019 - 05.2020
Store Manager
Hibbett Sports
06.2016 - 01.2018
Store Manager
Friedman's Jewelers
01.2004 - 01.2011
Associates - Criminal Justice
Everest College
High School Diploma -
Coronado High School
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