Lucia San Juan
Albuquerque,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Walmart
Albuquerque, NM
01.2021 - 04.2024
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Received payment from customers and processed credit card transactions when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted in training new employees on pharmacy procedures.
Assistant Store Manager
Walmart
Albuquerque, NM
10.2019 - 01.2021
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided training to new employees on company policies and procedures.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Jewelry Department Manager
Walmart
Albuquerque, NM
06.2019 - 10.2019
- Assisted customers with inquiries about product features, availability, prices, warranties.
- Maintained accurate records of all transactions including sales, returns, special orders, repairs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Men's Department Manager
Walmart
El Paso, TX
02.2019 - 06.2019
- Evaluated employee performance regularly and provided constructive feedback when necessary.
- Monitored store performance metrics such as sales, margins, expenses.
- Organized regular promotional events to increase sales volume.
- Maintained inventory levels to meet customer needs.
- Ensured compliance with safety standards and regulations within the department.
Production Supervisor
Walmart
El Paso, TX
03.2018 - 02.2019
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Coordinated resources across multiple teams and projects as needed.
- Implemented cost-saving measures while maintaining high levels of product quality.
- Resolved any conflicts between employees in a professional manner.
Account Representative
GC Services
El Paso, TX
04.2014 - 06.2018
- Advised clients on best practices related to their accounts.
- Generated new business through cold-calling prospective clients.
- Processed orders promptly according to established procedures.
- Provided excellent customer service to ensure client satisfaction.
- Developed and maintained relationships with key accounts, ensuring customer satisfaction.
- Maintained accurate and complete records on past due accounts and collection actions.
Grocery Department Manager
Walmart
El Paso, TX
07.2017 - 02.2018
- Maintained accurate records of all transactions related to the grocery department such as sales reports and inventory counts.
- Monitored store performance metrics to ensure compliance with company standards.
- Maintained cleanliness throughout the grocery section by ensuring shelves were well stocked and organized properly.
- Worked closely with store management team to develop new initiatives that would improve customer satisfaction ratings.
- Performed regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
Customer Service Supervisor
Walmart
El Paso, TX
09.2015 - 06.2017
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Evaluated employee performance reviews based on specific criteria set forth by management.
Sales Associate
Bafar
El Paso, TX
05.2011 - 05.2014
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
Education
Some College (No Degree) -
Contra Costa College
San Pablo, CASome College (No Degree) -
Central New Mexico Community College
Albuquerque, NMSkills
- Regulatory Compliance
- Drug Inventory Management
- Insurance Verification
- Supply Restocking
- FDA compliance
- Order Verification
- Team Collaboration
- Resolving customer issues
- Pharmaceutical Calculations
- Problem-solving skills
- Verifying orders
Timeline
Pharmacy Technician
Walmart
01.2021 - 04.2024
Assistant Store Manager
Walmart
10.2019 - 01.2021
Jewelry Department Manager
Walmart
06.2019 - 10.2019
Men's Department Manager
Walmart
02.2019 - 06.2019
Production Supervisor
Walmart
03.2018 - 02.2019
Grocery Department Manager
Walmart
07.2017 - 02.2018
Customer Service Supervisor
Walmart
09.2015 - 06.2017
Account Representative
GC Services
04.2014 - 06.2018
Sales Associate
Bafar
05.2011 - 05.2014
Some College (No Degree) -
Contra Costa College
Some College (No Degree) -
Central New Mexico Community College