Summary
Overview
Work History
Education
Skills
Timeline
Generic
lusia solorsano

lusia solorsano

Front desk
Moorpark,CA

Summary

Skilled in customer service and office organization, I excelled as a Front Desk Receptionist at Extended Stay America, where I enhanced guest experiences and streamlined the check-in process. Leveraging time management and hospitality services, I consistently delivered first impressions that contributed to a welcoming environment, demonstrating a commitment to excellence and efficiency.

Overview

17
17
years of professional experience

Work History

Front Desk Receptionist

Motel 6
02.2012 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Receptionist

Extended Stay America
05.2008 - 09.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

CNA Certified -

Simi Valley Institute For Careers & Education
Simi Valley, CA
05.2023

Diploma - General

Moorpark High School
Moorpark, CA
06.2005

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Telephone Etiquette
  • Appointment Scheduling
  • Office Organization
  • Hospitality services
  • Bilingual English and Spanish fluent

Timeline

Front Desk Receptionist

Motel 6
02.2012 - Current

Front Desk Receptionist

Extended Stay America
05.2008 - 09.2010

CNA Certified -

Simi Valley Institute For Careers & Education

Diploma - General

Moorpark High School

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