Luciana Oostman
Lexington,KY
Summary
Versatile professional with a diverse background in customer-facing roles. Known for strong time management and organizational skills, consistently delivering positive outcomes. Ready to leverage expertise to support team objectives and enhance client interactions.
Overview
1
1
Language
3
3
years of professional experience
Work History
Receptionist
Drybar Hair Salon
Naperville, Illinois
05.2026 - Current
- Greeted clients warmly and managed check-in process efficiently.
- Answered phone calls and addressed client inquiries with professionalism.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments using salon management software for optimal service flow.
- Assisted stylists by coordinating client needs and preferences effectively.
- Provided information about services, promotions, and products to enhance client experience.
- Managed inventory of salon products, ensuring availability for clients and staff.
Supervisor
Emagine Movie Theater
Batavia, Illinois
05.2025 - Current
- Managed daily operations to optimize movie theater experience.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Monitored cleanliness and maintenance of theater facilities regularly.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies and procedures.
- Facilitated communication of staff concerns to management, promoting transparency and collaboration.
- Cultivated a positive work environment that elevated team morale.
Private Nanny
Merideth Krantz
Aurora, Illinois
05.2026 - 08.2026
- Organized daily schedules, ensuring timely transportation to school and extracurricular activities.
- Prepared nutritious meals tailored to children's dietary needs and preferences.
- Maintained a clean and safe environment for children during playtime and rest periods.
- Communicated regularly with parents about daily activities and children's progress.
- Assisted with homework, providing support in various subjects.
- Implemented positive discipline strategies to encourage appropriate behavior in children.
- Coordinated playdates and social interactions with peers to foster social skills development.
- Took children on outings such as parks, library visits, sports events or educational trips.
Swim Instructor
Swim With Bill
Aurora, Illinois
09.2023 - 04.2025
- Instructed students in swimming techniques and water safety practices, enhancing their confidence and skills in the water.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Monitored and enforced pool rules and regulations, promoting a safe swimming environment for all participants.
- Trained new instructors on teaching methods and safety protocols.
- Cultivated relationships with parents and swimmers, fostering trust and encouraging repeat enrollment for swim lessons.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
Swim Coach
Aurora Country Club
Aurora, Illinois
03.2023 - 07.2024
- Provided one-on-one coaching to enhance individual swimmer performance.
- Instructed swimmers on proper techniques for various strokes and starts.
- Designed and implemented swim training programs for diverse skill levels.
- Developed age-appropriate lesson plans based on each swimmer's abilities.
- Organized and monitored daily practice sessions.
- Maintained a safe and positive environment during all training sessions.
- Encouraged students to perform at personal best using positive reinforcement.
- Collaborated with parents to discuss swimmer development and goals.
Education
Bachelor of Arts - Law And Justice
University of Kentucky
Lexington, KY08-2026
Skills
- Appointment scheduling
- Scheduling and coordination
- Customer service
- Client relationship management
- Conflict resolution
- Effective communication
- Written communication
- Time management
- Tech-Savvy
- Professional demeanor
- Professional positivity
- Appointment scheduling
Languages
Spanish
Limited
Timeline
Receptionist
Drybar Hair Salon
05.2026 - Current
Private Nanny
Merideth Krantz
05.2026 - 08.2026
Supervisor
Emagine Movie Theater
05.2025 - Current
Swim Instructor
Swim With Bill
09.2023 - 04.2025
Swim Coach
Aurora Country Club
03.2023 - 07.2024
Bachelor of Arts - Law And Justice
University of Kentucky