Luciana Rivas
Norman
Summary
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in any position or role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
The Palace Theater
10.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Certified Nursing Assistant
Elk Crossing Nursing And Rehabilitation
03.2024 - 12.2024
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
No Degree - Bachelor's of Science In Nursing
Cameron University
Lawton, OK05-2027
High School Diploma -
Epic Charter Schools
Duncan, OK12-2023
Skills
- Customer service focus
- Employee training
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Certified Nursing Assistant
Elk Crossing Nursing And Rehabilitation
03.2024 - 12.2024
Shift Lead
The Palace Theater
10.2022 - Current
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
No Degree - Bachelor's of Science In Nursing
Cameron University
High School Diploma -
Epic Charter Schools
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