LUCIANO CROSS

Endoscopy Technician – Surgical Center

Responsible for cleaning, disinfecting, and reprocessing endoscopes and related equipment. Ensured proper documentation, equipment checks, and strict adherence to infection-control and sterilization standards.

Environmental Services Technician – Surgical Center

Performed room turnover, terminal cleaning, and biohazard handling to maintain a sterile, safe environment in all surgical and patient-care areas.

• Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
• Maximized warehouse space utilization by employing optimal stacking strategies for various types of packages.
• Increased overall productivity with meticulous attention to detail when verifying shipping labels against manifest data.
• Streamlined package handling processes for enhanced workflow and reduced error rates.
• Ensured dozens of accurate shipments tracking by diligently scanning and updating package information in the system.
• Collaborated with team members to maintain a clean, organized workspace for efficient operations.

• Managed store and employees, handled marketing, supplies and cash drawer
• Worked front counter helping customers with their health and wellness needs
• Managed online inventory for hundreds of products and sales with Google spreadsheets

• Managed front end and desk
• Worked with clients, scheduling and assisting with their appointments and fitness / rehab needs
• Handled customer complaints, customer service needs and the customer accounts
• Shadowed and assisted physical therapist directly working with patients in the rehab area
• Helped to promote and provided an informative and positive environment for all members and patients

• Maintained front desk and gym center as well as clients and patients
• Assisted with customer service and patient accounts
• Maintained gym and rehab areas and kept clean as well as overseen cash drawer and completed daily close
• Shadowed and worked with physical therapists during rehab clinic in assisting with patient care and wellness