Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucia Chang

Bothell

Summary

I have solid experience working in fast-paced environments from my time at Orangetheory Fitness. I was always on the move — helping members, managing front-of-house tasks, and making sure everything ran smoothly during busy hours. I consistently hit sales goals, trained new team members, and handled unexpected issues quickly and calmly. I'm used to staying organized under pressure and keeping a positive, focused attitude. I also enjoyed using my creative side to help with promotional materials, and contribute to a fun, engaging atmosphere.

Overview

6
6
years of professional experience

Work History

Sales Associate

Orangetheory Fitness
Bothell
08.2022 - Current
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Attended sales meetings to discuss strategies for increasing sales volume.
  • Designed and drew posters, calendars, and window displays.
  • Won awards for most sales in two consecutive years.
  • Trained sales staff on product knowledge and sales techniques.

Front of House Worker/Baker/Decorator

Sweet Cakes Bakery
Kirkland
08.2021 - 05.2022
  • Prepared beverages such as coffee and tea according to recipes or customers' requests.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Followed food safety guidelines while preparing all food items.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Completed customer orders for customers.

Food Service Worker

Jamba Juice
Woodinville
09.2019 - 02.2021
  • Executed cash handling procedures during customer payment collection.
  • Performed opening and closing duties as directed by management.
  • Stocked food, dishes, utensils, and cleaning materials to ensure operational efficiency.
  • Adhered to food safety regulations regarding sanitation and food storage.
  • Promoted to Smoothie Influencer and designed promotional campaigns to increase customer traffic.
  • Ensured exceptional customer service during peak hours and fast-paced environments.

Education

High School Diploma -

Inglemoor Highschool
Kenmore
06-2021

Some College (No Degree) - Mechanical Engineering

Cascadia Community College
Bothell, WA

Skills

  • Customer service
  • Sales strategies
  • Building rapport
  • Conflict resolution
  • Time management
  • Attention to detail
  • Multi-tasking strength
  • Team collaboration
  • Task prioritization
  • Cash register operation
  • Creative design
  • Hand lettering

Timeline

Sales Associate

Orangetheory Fitness
08.2022 - Current

Front of House Worker/Baker/Decorator

Sweet Cakes Bakery
08.2021 - 05.2022

Food Service Worker

Jamba Juice
09.2019 - 02.2021

High School Diploma -

Inglemoor Highschool

Some College (No Degree) - Mechanical Engineering

Cascadia Community College

Similar Profiles

CREATE PROFILE