Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Lucienda Romulus

Fort Pierce,FL

Summary

Reliable and hardworking customer service professional with experience in fast-paced restaurant and retail environments. Skilled in cash handling, point-of-sale systems, customer service, problem-solving, and multitasking. Known for staying calm under pressure, learning quickly, and working effectively as part of a team. ServSafe Food Handler certified and bilingual in English and Haitian Creole.

Overview

1
1
Certification
3
3
years of professional experience

Work History

SERVER

Bearded brothers tap house and eatery
Fort pierce, Florida
05.2025 - 06.2026
  • Trained new servers on table service flow, POS navigation, and guest recovery techniques, enhancing team efficiency and service quality.
  • Delivered friendly and efficient customer service in fast-paced restaurant, contributing to positive dining experiences.
  • Resolved guest complaints at table level, restoring satisfaction and reducing need for formal manager intervention.
  • Maintained knowledge of menu items and daily specials.

CASHIER

Walmart
Port St. Lucie
02.2024 - 04.2025
  • Ensured clean and organized checkout area to enhance customer experience.
  • Guided customers in locating products and addressing inquiries to improve satisfaction.
  • Implemented queue-management routine during peak hours to reduce customer wait and speed checkout throughput.
  • Operated efficiently in a dynamic retail environment. in a fast-paced retail environment while maintaining accuracy
  • Worked efficiently in a fast-paced retail environment while maintaining accura

CASHIER

Popeyes
Port Saint Lucie
11.2023 - 02.2025
  • Conducted end-of-shift cash counts and reconciled discrepancies, ensuring accurate financial reporting.
  • Sold promotional combo upgrades at till, increasing average ticket value during weekend shifts.
  • Sold promotional combo upgrades at the till, increasing average ticket value during weekend shifts.
  • Answered customer questions about menu items and allergies, facilitating informed order selections.

Education

High school Diploma -

Fort pierce Central High School
Fort pierce

Skills

  • Customer Service
  • POS Systems
  • Cash Handling
  • Food Safety & Sanitation
  • Order verification
  • Product Knowledge
  • Sales & Upselling
  • Attention to Detail
  • Time Management
  • Multitasking
  • Teamwork
  • Problem Solving
  • Conflict Resolution
  • Communication

Certification

ServSafe Food Handler Certification, Trained in food safety, sanitation, proper food handling, and hygiene standards to ensure safe food service practices., WordPress Certification, Learned basic website creation, design, and content management using WordPress platforms.

LANGUAGES

English (Native), Haitian Creole (Native)

Timeline

SERVER

Bearded brothers tap house and eatery
05.2025 - 06.2026

CASHIER

Walmart
02.2024 - 04.2025

CASHIER

Popeyes
11.2023 - 02.2025

High school Diploma -

Fort pierce Central High School
Lucienda Romulus