Professional Summary
Overview
Work History
Education
Skills
Timeline

Brooklyn Worthy

Jersey Mikes
1717 Hobson Pike,Antioch
5
years of professional experience

Dynamic Shift Lead at Jersey Mikes with a strong focus on customer service and team motivation. Successfully implemented process improvements that enhanced workflow efficiency during peak hours. Skilled in employee training and conflict resolution, fostering a positive environment that elevated guest satisfaction and operational success.

Work History

Shift Lead

5 Years
Jersey Mikes | 08.2021 - 08.2026
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored new team members on food preparation and safety standards.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Implemented process improvements that enhanced workflow efficiency during peak hours.
  • Resolved customer complaints effectively, promoting a positive dining experience.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Resident Assistant

2 Years 9 Months
Austin Peay University | 08.2023 - 05.2026
  • Facilitated resident engagement through organized activities and events promoting community building.
  • Assisted in conflict resolution by mediating disputes among residents effectively.
  • Provided support to students on various issues, enhancing their overall living experience.
  • Monitored residence hall compliance with policies, ensuring a safe environment for all residents.

Education

Bachelor of Science - Bachelors of Science

Austin Peay State University | Clarksville, TN | 05.2026

Associates in Liberal Arts

Bachelor of Science

Minor in Communication Science and Disorders

Skills

Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Relationship management
Shift leadership
Positive attitude
Creative problem solving

Timeline

Resident Assistant

Austin Peay University
08.2023 - 05.2026Read More

Shift Lead

Jersey Mikes
08.2021 - 08.2026Read More

Austin Peay State University

Bachelor of Science from Bachelors of Science
Read More
Brooklyn Worthy