Lucila Reyes-Murillo
Chicago,United States
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
1
1
Language
27
27
years of professional experience
Work History
Clerk
Indiana Harbor Belt Railroad Company
Hammond, IN
02.2017 - Current
- Call transportation crews and yardmasters for work in accordance with applicable collective bargaining agreements.
- Manage hours of service, vacation requests, mark up/tie up, and rests days for engineers and conductors.
- Manage extra board accordingly by making seniority moves to job of choice for engineers and conductors.
- Provide quality clerical support through data entry, document management, and email correspondence.
Business Banker
Bank Of America
Chicago, IL
01.2006 - 11.2016
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Managed portfolio of accounts and monitored for issues in need of attention.
- Upheld stringent bank standards for loans, money handling and legal considerations.
Assistant Branch Manager
Marquette Bank
Chicago, IL
01.2000 - 11.2005
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Protected company assets with strategic risk management approaches.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Education
High School Diploma -
Farragut Career Academy
Chicago, IL06-1996
Skills
- Verbal and Writing Communication
- Customer Satisfaction
- Peer Relationships
- Billing and Invoicing
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Languages
Spanish
Timeline
Clerk
Indiana Harbor Belt Railroad Company
02.2017 - Current
Business Banker
Bank Of America
01.2006 - 11.2016
Assistant Branch Manager
Marquette Bank
01.2000 - 11.2005
High School Diploma -
Farragut Career Academy