Lucille Drake
Matthews,North Carolina
Summary
Proven track record of enhancing customer satisfaction and sales at Mimi's Cafe through exceptional service and upselling techniques. Skilled in POS operation and maintaining cleanliness, demonstrating a strong work ethic and a warm, friendly demeanor. Excelled in high-pressure environments, ensuring guest needs are met promptly and efficiently.
Overview
4
4
years of professional experience
Work History
Server
Mimi's Cafe
Columbus, OH
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Chuy's Tex-Mex
Charlotte, NC
08.2023 - 02.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Host/Take-Out Specialist
Hawthorne's NY Pizza & Bar
Charlotte, NC
04.2023 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Barista
Starbucks
Charlotte, NC
10.2021 - 08.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Controlled line and crowd with quick, efficient service.
Team Member
Chipotle
Charlotte, NC
05.2021 - 09.2021
- Prepared and assembled food items according to Chipotle’s standards for quality, presentation, and food safety.
- Operated cash registers, handled transactions accurately, and balanced the cash drawer at the end of shifts.
- Contributed to team success by completing jobs quickly and accurately.
- Communicated clearly with coworkers and managers to coordinate tasks and meet customer demands.
Lifeguard
Trident Pool Group
Charlotte, NC
05.2020 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured patron safety by monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Psychology
University of North Carolina At Charlotte
Charlotte, NC04.2026
High School Diploma -
Weddington High School
Matthews, NC05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Point of sale operation
- Guest Engagement
- Cleanliness standards
- Professional appearance
- Reliable and responsible
- Warm and friendly
Timeline
Server
Mimi's Cafe
03.2024 - Current
Server
Chuy's Tex-Mex
08.2023 - 02.2024
Host/Take-Out Specialist
Hawthorne's NY Pizza & Bar
04.2023 - 08.2023
Barista
Starbucks
10.2021 - 08.2022
Team Member
Chipotle
05.2021 - 09.2021
Lifeguard
Trident Pool Group
05.2020 - 08.2020
No Degree - Psychology
University of North Carolina At Charlotte
High School Diploma -
Weddington High School