Summary
Overview
Work History
Education
Skills
Timeline
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Lucille Johnson

Houston,TX

Summary

Dynamic Medical Office Specialist with proven expertise in patient scheduling and claims processing at Premier Urology. Adept at fostering strong patient relationships through empathetic communication and maintaining HIPAA compliance. Recognized for exceptional organizational skills and attention to detail, ensuring seamless care coordination and efficient operations in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Medical Office Specialist

Premier Urology
02.2024 - Current
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Referral Coordinator

Better Medicine Today
01.2022 - 02.2024
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.

Hilltop Kitchen

Cook
07.2020 - 11.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Brookdale Assisted Living

Medication Aide
03.2017 - 01.2020
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Education

Grapeland High School
Grapeland, TX
05-2001

Skills

  • Patient scheduling
  • HIPAA compliance
  • Patient confidentiality
  • Claims processing

Timeline

Medical Office Specialist

Premier Urology
02.2024 - Current

Referral Coordinator

Better Medicine Today
01.2022 - 02.2024

Hilltop Kitchen

Cook
07.2020 - 11.2021

Brookdale Assisted Living

Medication Aide
03.2017 - 01.2020

Grapeland High School

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Lucille Johnson