Lucinda Luevano
Winters,Texas
Summary
Dynamic retail leader with extensive experience in fostering team culture and driving operational efficiency. Recognized for strong communication skills and ability to motivate staff, leading to improved customer satisfaction and increased sales.
Overview
1
1
Language
12
12
years of professional experience
Work History
Store Director
United Supermarkets
Abilene, Texas
06.2023 - Current
- Drove revenue growth by cultivating new customer relationships, delivering exceptional service, and implementing effective pricing strategies and up-selling techniques.
- Trained and supported staff to improve customer service and operational efficiency.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Coached employees to develop skills and improve overall performance.
- Fostered a positive team culture through recognition and employee engagement initiatives.
- Applied merchandising plans to improve product displays and promotions.
- Tracked inventory levels and coordinated with suppliers to ensure timely product replenishment.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
Assistant Store Director
United Supermarkets
Abilene, Texas
05.2015 - 06.2023
- Managed daily operations, including opening and closing procedures, cash handling, and merchandise stocking.
- Executed promotional strategies to boost customer engagement and loyalty.
- Trained new employees on store policies, customer service, and operational procedures.
- Worked with department managers to align goals and improve overall performance.
- Assigned work to staff and set priorities and goals.
- Assisted with recruiting new employees for multiple store roles.
- Interviewed prospective employees and shared input with HR on hiring decisions.
- Helped the manager assess training and organizational needs.
- Covered shifts to maintain continuous store operations during employee absences. for other employees to keep workflows moving.
- Reorganized store displays to improve product visibility and attract customer interest. and other floor setups.
- Applied cost-saving measures across store while maintaining quality standards.
- Followed health and safety regulations across store activities.
- Reported daily store functions to the supervisor.
- Supported daily store operations to keep workflow smooth and customers satisfied.
Assistant Manager
Cashsavers
Abilene, Texas
06.2014 - 05.2015
- Trained new employees on company policies and customer service standards.
- Managed inventory levels to ensure product availability for customers.
- Set up promotional displays to improve product visibility and sales engagement.
- Checked cash register activity for accuracy and procedure compliance.
- Tracked employee attendance and payroll information to maintain workforce accountability.
- Supported management in developing strategic plans to achieve business goals.
- Worked with other departments to keep operations moving smoothly.
- Helped develop operational strategies for efficient, productive work.
- Completed opening, closing, and shift-change tasks to maintain daily standards.
Education
GED -
Odessa College
Odessa, TX03-2004
Skills
- Inventory management
- Merchandising strategies
- Sales forecasting
- Customer relationship management
- Policies and procedures
- Staff motivation
- Time management
- Multitasking and organization
- Communication skills
Languages
Spanish
Limited
Accomplishments
- Accident Free 2025 and 2026
Affiliations
- Member of the Hispanic Chamber of Commerce
- Winters ISD Band Booster
- Be a Good Neighbor- donate yearly
- Business Mercado-won best Booth 2 out of the 3 years I have been a Store Director
- Volunteer for ACU Tailgate
- Crafting at home with my daughter
Timeline
Store Director
United Supermarkets
06.2023 - Current
Assistant Store Director
United Supermarkets
05.2015 - 06.2023
Assistant Manager
Cashsavers
06.2014 - 05.2015
GED -
Odessa College