Fuencisla Mitogo Bosio
Renton,WA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Chanas assurance
Malabo, Equatorial Guinea
04.2023 - 12.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
Customer Service Representative
Getesa
Malabo, Equatorial Guinea
01.2021 - 03.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Science - Business Administration
Davinci
Malabo06-2021
High School Diploma -
Inem Bisila
Malabo06-2020
Skills
- Scheduling
- Complaint resolution
- Account updating
- Customer satisfaction measurement
- Training development aptitude
- Time management
Timeline
Customer Service Representative
Chanas assurance
04.2023 - 12.2023
Customer Service Representative
Getesa
01.2021 - 03.2022
Associate of Science - Business Administration
Davinci
High School Diploma -
Inem Bisila
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